Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We are a company integrating R&D, production and trade with the headquarter located in Shandong.

Question 2

Where is your factory? May I have a look?

Accepted Answer

We have one manufacturing base located in Weifang, Shandong Province separately in China. You're warmly welcome to visit our company and factory for both technical communication and commercial negotiation anytime.

Question 3

How do you ensure product quality and handle quality issues?

Accepted Answer

In our company, we implement strict quality control procedures to ensure that our products meet the highest standards. Besides, sample review will be conducted for mass production and pre-shipment photos/videos will be provided for confirmation. If necessary, third-party inspection will be accepted (e.g., SGS, BV,TUV) as well.

Question 4

What are the modes of transportation? How about the delivery time of your products?

Accepted Answer

Generally, the products are packed in pallets and ontainers and will be shipped by sea from Qingdao Port in China. It can be specified as per requirement.

Question 5

Is the price negotiable?

Accepted Answer

A favorable discount will be given if the order in large quantity. For different situations, we can discuss case by case.

Question 6

Is it suitable for large tiles in wet areas such as kitchens, bathrooms and balconies?

Accepted Answer

Fully applicable. The high-strength cement-based system with modified waterproof formula provides excellent water resistance, moisture resistance and impermeability. It maintains stable bonding on damp base surfaces without softening, debonding or falling off under long-term moisture and water immersion, perfect for large tile paving in wet areas.

Question 7

Will hollowing, cracking or warping occur after curing?

Accepted Answer

No. With a scientific low-shrinkage formula, the product has minimal deformation during curing. The uniform and dense bonding layer closely combines the base surface and tile back, avoiding common problems of ordinary cement such as shrinkage cracking, hollowing and delamination. It maintains complete paving effect without cracking, hollowing or warping under long-term alternating cold-hot and dry-wet environments.

Question 8

Is it suitable for thin-bed laying? Will thin-layer construction affect bonding strength?

Accepted Answer

Developed specially for large-tile thin-bed laying, it fully adapts to modern standardized thin-layer construction. The mortar has excellent workability and can form a dense and uniform thin layer without hollowing or virtual adhesion. Its bonding strength far exceeds national standards. Thin-layer construction saves materials, reduces floor height occupation and achieves higher flatness without performance loss.

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