Question 1

Are you a factory or a trading company?

Accepted Answer

We are an integrated manufacturing factory with our own production base, in-house R&D team and global sales network. We support direct factory procurement, customized production, and OEM/ODM services, which ensures strict quality control, competitive factory pricing and flexible supply capacity for our global clients.

Question 2

What core commercial kitchen equipment do you provide?

Accepted Answer

Our main product lines cover all core equipment for commercial catering and baking scenarios, including but not limited to:
Baking equipment: commercial deck ovens, convection ovens, dough proofers, spiral dough mixers
Hot cooking equipment: commercial deep fryers, countertop/standing griddles, gas/electric barbecue grills, and other catering equipment
Customized full kitchen solutions for different business scales and application scenarios

Question 3

Do you support OEM/ODM customized services?

Accepted Answer

Yes, we provide flexible OEM/ODM customization for global clients. We can adjust the equipment size, power, voltage, hertz,material thickness, function configuration, appearance design and brand logo according to your actual application scenarios, local market standards and personalized needs.

Question 4

What materials are your equipment made of?

Accepted Answer

All our commercial equipment adopts food-grade stainless steel (mainstream 304 stainless steel, 201 stainless steel optional) as the main body material. It features corrosion resistance, high temperature resistance and compliance with international food safety standards, suitable for long-term high-intensity use in commercial kitchen environments.

Question 5

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

For standard in-stock products, our MOQ is 1 unit for sample testing. For mass production and customized products, the MOQ will be adjusted according to product type and customization requirements, which can be negotiated with our sales team.

Question 6

What quotation terms do you offer?

Accepted Answer

We provide flexible quotation terms in line with international trade rules, including EXW, FOB,  DDP. All quotations will clearly list the product configuration, price validity period and included services, with no hidden costs.

Question 7

Do you offer discounts for bulk orders?

Accepted Answer

Yes, we have a tiered discount policy for bulk and project orders. The larger the order quantity, the more competitive the unit price. For long-term cooperative distributors and brand partners, we also provide exclusive agency policies and long-term price support.

Question 8

What is the order lead time?

Accepted Answer

For standard in-stock products, the lead time is within 15 working days after payment confirmation. For customized and mass production orders, the lead time is within 15-30 working days, which will be clearly confirmed in the formal sales contract according to the order scale and customization requirements.

Question 9

Does your equipment require professional installation?

Accepted Answer

Most of our standard commercial equipment is pre-assembled before delivery, and can be put into use after simple connection of power supply/gas source and water source in strict accordance with the operation manual. For large-scale complete kitchen projects, we can provide remote installation guidance or on-site installation service (subject to the project scale).

Question 10

Do you provide operation and maintenance guidance?

Accepted Answer

Yes. Each product is equipped with a detailed local language operation manual, maintenance guide and circuit diagram. We also provide video operation tutorials, 24/7 online remote training, and one-to-one after-sales guidance to help your team quickly master the operation, daily maintenance and troubleshooting of the equipment.

Question 11

What is the warranty period of your products?

Accepted Answer

We provide 12-month-18-month warranty for all our commercial kitchen equipment from the date of delivery. The warranty covers non-human-induced quality defects of the equipment main body and core components. Consumable parts (such as heating tubes, seals, etc.) are not included in the warranty, but we provide long-term supply at factory price.

Question 12

What should I do if the equipment breaks down during use?

Accepted Answer

Please contact our after-sales team immediately with the equipment model, fault photos and videos. Our professional technical team will respond within 24 working hours, and provide remote troubleshooting guidance, maintenance video guidance. For faults that cannot be solved remotely, we will provide local cooperative maintenance solutions or send original replacement parts according to the warranty terms.

Question 13

Can I buy spare parts separately from you?

Accepted Answer

Yes, we provide long-term supply of full-range original spare parts for all our products. Whether you need to replace consumable parts or repair core components, you can contact our sales team to purchase the corresponding spare parts at factory price.

Question 14

What product certifications do your equipment have?

Accepted Answer

All our commercial kitchen equipment can be provided with international mainstream certifications according to the target market requirements, including CE, LVD, EMC, etc., to fully comply with the import and market access standards of Europe, America, Southeast Asia, the Middle East and other global markets.

Question 15

I have other customized needs or project requirements, how can I contact you?

Accepted Answer

You can contact our professional sales team via email, phone, or online inquiry on our official website. We will reply to you within 12 working hours, and provide a one-to-one customized solution and detailed quotation according to your specific needs.

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