Question 1

Are you factory ?

Accepted Answer

Yes,we are a professional manufacturer with over 10 years of experience.Now we will show you our workshop through videos,welcome to visit our factory!

Question 2

Whats is your warranty ?

Accepted Answer

Whole machine 2 years ,Electric parts 1 year ,lifetime technical support.

Question 3

How about the documents for customs clearance?

Accepted Answer

We will send all the documents after shipment,such as packing list, commercial invoice,B/L.According to customer needs,we can provide necessary documents such as CE, CO,CCPIT, FORM A/E, etc.

Question 4

Can you provide customized services ?

Accepted Answer

Yes, we support customization. Please tell us your processing needs and we will provide you with customized machine solution.

Question 5

Do you have CE certifications?

Accepted Answer

Yes, our products have passed CE certifications, meeting international standards for global sales.

Question 6

Do you have an after-sales team?

Accepted Answer

Yes,we have a professional after-sales team that provides training videos and online technical support.All after-sales problems will receive effective feedback within 12 hours.

Question 7

Do you have a video of the machine in operation?

Accepted Answer

Yes, We have many videos about machine processing and operation. We can first determine the machine configuration and model, and then I will share the corresponding videos with you.

Question 8

How to get after-sales technical support?

Accepted Answer

Professional after-sales service support via multiple channels: Online ( WhatsApp, WeChat and Email); Video guidance (installation, debugging, troubleshooting) and On-site service.

Question 9

Do you provide training on how to use the machine?

Accepted Answer

We will provide customers with installation instructions and video tutorials for each machine,such as user manuals,software usage training and accessories installation,etc.

Question 10

How long is the delivery time?

Accepted Answer

For standard machines, it will be 7-10 days;For customized machines according to clients specific requirements,it will be 15 to 25 days.What time do you plan to receive the machine? we support 50% deposit production, which can greatly save your time and cost.

Question 11

How about the packaging?

Accepted Answer

All machine parts have been packed, and whole machine is pasted with waterproof membrane. Then pack in fumigation-free wooden box with support on the top and bottom of the box. Make it stronger to avoid damage for long-distance shipping.And for FCL Shipping,whole of machines with waterproofing membrane without wooden box,loading max number of machines to reduce shipping costs.

Question 12

What is your payment method?

Accepted Answer

T/T and online payment is best way. Deposit 50% for produce the machine, we will send to you pictures or video after your machine finished, and then you pay all of the balance and then arrange shipping.

Question 13

Is there a discount for bulk orders?

Accepted Answer

Yes, bulk order discounts available, depending on quantity and model. Larger quantity = better price. Please contact us for detailed quotation!

Product profile

Customization

After-sales Service

Warranty

Model NO.

Application

Cooling System

Technical Class

Applicable Material

Structure Type

Laser Classification

Automatic Grade

Engraving Method

Laser Source

Laser Wavelength

X-Axis Driver and Motor

Y-Axis Driver and Motor

Z-Axis Driver and Motor

Max. Linkage Speed

Positioning Accuracy

Table Load Capacity

Working Voltage

Assisting Gas

Max. Acceleration

Apply Material

Application Industry

Transport Package

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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