Question 1

What is the relationship between AEON LASER and POMELO LASER?

Accepted Answer

THE AEON LASER AND POMELO LASER ARE THE SAME COMPANY ACTUALLY. WE REGISTERED TWO COMPANIES, POMELO LASER GOT THE RIGHT TO EXPORT GOODS TO OVERSEA MARKETS. SO, THE INVOICE AND BANK ACCOUNT IS IN POMELO LASER. AEON LASER IS THE FACTORY AND HOLD THE BRAND NAME. WE ARE ONE COMPANY.

Question 2

Why are your machines more expensive than other Chinese suppliers?

Accepted Answer

First, we design our own machines while others copy. Second, we select parts for the best fit, not just price. Third, we enforce strict testing rules. Fourth, we react fast to feedback to improve. We want a perfect machine, whereas others just want to earn money fast.

Question 3

Can I buy your machine directly through your factory?

Accepted Answer

We won't encourage end customers to buy from us directly. We are increasing more agents, distributors and resellers through out the world. If we got distributors in your area, please buy from our distributors, they'll offer you complete service and take care with you all the time. If we don't have agents or distributors in your area, you could.

Question 4

Can I resell your machine in our country?

Accepted Answer

Yes, we welcome agents, distributors or resellers to sell our machine in their area. But, we have some exclusive agents in some countries. Please feel free to contact us to check the opportunity to represent us in your market.

Question 5

Are these machines designed in China?

Accepted Answer

Yes, many people are skeptical about our machines, they doubt these machines were not designed by the Chinese. We could tell you that these machines are completely designed by our team in China. We got all the patents here in China. And will continue to design excellent machines in the future.

Question 6

What is your warranty policy? How do you fulfill it?

Accepted Answer

We got one year warranty on our machine. For laser tubes, mirrors, focus lenses, we offer 6 months warranty. For RECI laser tubes, they were covered in 12 months.

Question 7

How do I know the tube is nearly used up?

Accepted Answer

The normal color of the laser beam is purple while working. When a tube is dying, the color will become white.

Question 8

What's the difference between the different laser tubes?

Accepted Answer

Usually, the power of the tube is decided by two parameters: The length of the tube, the longer the tube is the more powerful it. The diameter of the tube, the bigger the tube is the more powerful it.

Question 9

What's the lifetime of the laser tube?

Accepted Answer

The normal life tube of a laser tube is about 5000 hours according to how you use it.

Question 10

Can I install a different lens in your laser head?

Accepted Answer

Yes, you could install a 1.5 inch and 2-inch focus lens in the MIRA laser head. For the NOVA laser head, you could install 2 inches, 2.5 inches, and 4 inch focus lenses.

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