Question 1

What are your terms of payment?

Accepted Answer

We offer flexible payment terms to accommodate our customers' preferences. Typically, we accept T/T (Telegraphic Transfer) with a 30% deposit upfront, and the remaining 70% to be paid upon receipt of the Bill of Lading (BL) copy. For added convenience, we also accept payment through L/C (Letter of Credit), offering a secure alternative for larger transactions.

Question 2

What are your terms of delivery?

Accepted Answer

We provide a variety of delivery options to suit your shipping needs, including EXW (Ex Works), FOB (Free on Board), CFR (Cost and Freight), and CIF (Cost, Insurance, and Freight). We can tailor these terms based on your specific logistical requirements and destination.

Question 3

How can I get samples?

Accepted Answer

We're happy to offer samples for most of our products, often at no cost to you-just cover the shipping fees to your location. Once you place a bulk order, the sample cost will be fully refunded. We strive to ship samples within one week, depending on product availability.

Question 4

What is your MOQ (Minimum Order Quantity)?

Accepted Answer

The Minimum Order Quantity (MOQ) varies depending on the product type, typically ranging from 100 to 1000 pieces. To ensure we meet your specific needs, we recommend confirming the MOQ with us before placing your order.

Question 5

Do you accept OEM orders?

Accepted Answer

Yes, we specialize in OEM (Original Equipment Manufacturer) services. We can customize products and packaging based on your designs, drawings, or samples, ensuring they meet your exact specifications. Our team is committed to delivering tailored solutions that align with your brand's vision.

Question 6

What is your delivery time?

Accepted Answer

Our standard delivery time is typically between 15 to 30 days after receiving your deposit. The exact timeframe depends on the products and order volume. For smooth project planning, we recommend initiating your inquiry approximately two months before you need the goods delivered.

Question 7

How do you pack products?

Accepted Answer

We take great care in ensuring your products are packed securely. Typically, we use poly bags or boxes for protection during transit. Additionally, we can provide custom branded packaging to reflect your brand's identity, ensuring your products arrive in excellent condition and ready for market presentation.

Question 8

What are your available ports of shipment?

Accepted Answer

We primarily ship through two major Chinese ports-Ningbo Port and Guangzhou Port-ensuring reliable and efficient global logistics. These ports are strategically located to support smooth transportation and timely delivery to destinations worldwide.

Question 9

Where are your products mainly exported to?

Accepted Answer

Our products are currently exported to various Southeast Asian countries, and we are continuously expanding our business scope. We welcome inquiries and negotiations from customers worldwide and are committed to providing high-quality services.

Question 10

How do you maintain long-term business relationships?

Accepted Answer

We are committed to building and maintaining strong, long-term partnerships with our customers. By consistently offering high-quality products at competitive prices, we ensure that our clients always receive exceptional value. We treat every customer with respect, seeing them as valued partners and friends. Our team is dedicated to doing business with sincerity and establishing lasting relationships, no matter where you are located.

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