Question 1

What load capacities do you offer?

Accepted Answer

Our standard models cover 2000kg, 2500kg, 3000kg, 5000kg. Special customized load capacity is available upon request.

Question 2

What wheel options can I choose?

Accepted Answer

We provide PU polyurethane wheels (quiet for indoor warehouse), nylon wheels (wear-resistant for concrete ground), rubber wheels (anti-slip for rough floors). Stainless wheels are for cold storage & wet corrosive environment.

Question 3

Can I customize fork length, fork width and overall size?

Accepted Answer

Yes. We support custom fork dimensions, special low-profile pallet trucks, wide/extra-narrow forks to fit your special pallets.

Question 4

What surface finishes are available?

Accepted Answer

Standard electrostatic spray painting, hot-dip galvanized, full stainless steel for anti-rust needs in cold room and seaside areas.

Question 5

How long is the service life of the hydraulic pump?

Accepted Answer

Integrated leak-proof hydraulic pump can work for 3-5 years under regular proper use; wearing parts can be replaced separately.

Question 6

What is your minimum order quantity (MOQ)?

Accepted Answer

Standard stock models support 1 unit sample order; formal bulk wholesale orders start from 10 units. Customized orders depend on detailed requirements.

Question 7

Can I mix different models in one container?

Accepted Answer

Definitely yes. You can mix standard hand pallet trucks, scale pallet trucks and semi-electric pallet trucks together for one FCL shipment.

Question 8

Can I put my own brand logo on products?

Accepted Answer

OEM & ODM service is supported. We can print your logo on the body, handle and packing cartons for bulk orders.

Question 9

What payment methods do you accept?

Accepted Answer

T/T wire transfer.

Question 10

What is your regular payment term for bulk orders?

Accepted Answer

30% deposit upon order confirmation, 70% balance against copy of Bill of Lading.

Question 11

Do you accept small trial order payment?

Accepted Answer

For small trial orders, full payment before shipment is acceptable for both sides' safety.

Question 12

What shipping ways can you arrange?

Accepted Answer

Sea freight (FCL full container / LCL less than container), air freight, international express for small samples.

Question 13

How do you pack goods for export shipping?

Accepted Answer

Each pallet truck is fixed on solid fumigated export wooden pallets, wrapped with thick waterproof stretch film to avoid moisture and collision damage during long ocean transit.

Question 14

How many days is your production lead time?

Accepted Answer

In-stock goods ship within 3-7 working days; bulk mass orders take 15-25 working days; customized products take 25-35 days.

Question 15

Can you deliver goods to my designated warehouse or forwarder in China?

Accepted Answer

Yes, we support EXW factory price, FOB local port, CFR, CIF destination port terms as you require.

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