Question 1

What types of special gas compressors does your company mainly produce?

Accepted Answer

Our product range covers six series with nearly 100 specifications and models, mainly including natural gas, LPG liquefied gas, hydrogen, chemical gas, ammonia gas, nitrogen booster, and oilfield associated gas compressor series.

Question 2

Are the compressors stationary or portable?

Accepted Answer

Our products are available in fixed, mobile, and skid-mounted configurations, as well as marine compressors. The integrated modular design requires no additional auxiliary equipment, offers easy operation, and simplifies maintenance.

Question 3

What lubrication method do the compressors use?

Accepted Answer

The lubrication system employs either pressure lubrication or splash lubrication. The cylinders and packing components are oil-free lubricated to ensure the purity of the working medium.

Question 4

Do the compressors support automatic control?

Accepted Answer

Yes, they are equipped with a new-generation PLC control system that supports remote touch-screen display and monitoring. The system can monitor suction pressure, oil pressure, stage-by-stage discharge temperatures, water pressure, motor overload, and other parameters.

Question 5

How long does it take to ship after placing an order?

Accepted Answer

The specific delivery time depends on the product model and order quantity. For standard products, shipment can be arranged promptly after payment; for customized products or large equipment, the delivery time is determined by the production cycle.

Question 6

What are the payment methods?

Accepted Answer

Payment terms are typically specified in the contract and usually include milestones such as advance payment, shipping payment, acceptance payment, and warranty retention. Please discuss the details with our sales department.

Question 7

Do you support customization?

Accepted Answer

Yes. We can design and manufacture compressors with various displacement and pressure variants according to customer requirements. Each sold product comes with a product certificate, packing list, and factory serial number.

Question 8

Where do the products ship from?

Accepted Answer

All products are shipped directly from our factory at: No. 815, Changzheng North Road, Huaishang District, Bengbu, Anhui, China.

Question 9

How are the products packaged and transported?

Accepted Answer

Large compressors are typically packed as whole units or in separate parts and shipped via dedicated logistics lines to destinations across the country. Please confirm specific packaging and transportation arrangements with our sales team.

Question 10

How long does it take to deliver products to destinations worldwide?

Accepted Answer

Delivery time depends on the distance and the shipping method. The delivery deadline is generally agreed upon in the contract. Our company will coordinate with the logistics provider to ensure safe and timely delivery.

Question 11

What does your after-sales service include?

Accepted Answer

After-sales services include equipment installation guidance and commissioning (first commissioning is free of charge), on-site technical guidance, operator training (free of charge), product upgrade services, and technical consultation.

Question 12

How long is the product warranty period?

Accepted Answer

All compressor products are covered by a 'three-guarantee' warranty for 1 year. The warranty period begins on the date of the first commissioning acceptance signed by both parties.

Question 13

What situations are covered by free repair during the warranty period?

Accepted Answer

For product quality defects, repair costs and replacement parts are free of charge. For problems arising during normal operation in accordance with the instruction manual, repair labor is free of charge. For failures caused by improper use, the service fee is waived, but transportation and replacement parts costs are charged at actual cost.

Question 14

What if a problem occurs after the warranty period expires?

Accepted Answer

We still provide repair services. Please call our after-sales service hotline for details: 0552-3117658.

Question 15

Do you provide operator training?

Accepted Answer

Yes. For technically sophisticated products, we offer free operator training for our customers at any time upon request. This translation is provided for reference. Specific policies are subject to the contract terms and the company's latest regulations.

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