Question 1

What is your terms of payment?

Accepted Answer

T/T 30% as deposit, and 70% on receipt of copy of bill of loading within 7 days. We'll show you the photos of the products and packages before you pay the balance.

Question 2

What is your terms of delivery?

Accepted Answer

FOB, CIF

Question 3

What is your sample policy?

Accepted Answer

We can supply the sample. but the customers need to pay the sample cost and the courier cost.

Question 4

Can you produce according to the samples?

Accepted Answer

Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Question 5

Can I have my own customized product?

Accepted Answer

Yes,your customized requirements for color,logo,carton marks,package,ect are welcome.

Question 6

Do you test all your goods before delivery?

Accepted Answer

Yes we have 100% test before delivery

Question 7

What is your terms of packing?

Accepted Answer

Generally, we pack our goods in 5 layer corrugated cartons. If you have legally registered patent, We can pack the goods in your branded boxes after getting your authorization letters.

Question 8

How about your delivery time?

Accepted Answer

Generally, it will take 45 to 60 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Question 9

What's your MOQ request?

Accepted Answer

Usually, for an order direct from our factory in China, we request for a normal order by 1X20' container to start. The models and colors can be mixed in this containers. Usually, we request MOQ per model/color: 30pcs.

Question 10

What's your warranty for your bicycle?

Accepted Answer

1-3 Years

Question 11

Do you accept OEM customer's orders?

Accepted Answer

Yes, in our factory in China, we can make the bicycle according to customer's specification, color combination and even logo/design, as well as package request, provided the order is by 1X20' container and more. Otherwise, we have to negotiate it.

Question 12

What's your bike quality situation?

Accepted Answer

It is the fact what we manufactured are all in middle/high quality classes even in European market, closing to the A-brand in the world. All the electric bicycles we manufactured is basically according to present European Standard, especially for European market. It may change a little bit, according to standard and regulations in the destination sales countries.

Question 13

How do you make our business long-term and good relationship?

Accepted Answer

1. We keep good quality and competitive price to ensure our customers benefit 2. We respect every customer as our friend and we sincerely do business and make friends with them no matter where they come from. From all the above information, it should be enough to convince you that we are one of the most reliable ebike manufacturers in China, who make always the high quality electric vehicles.

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