Question 1

Q1: Can you provide samples?

Accepted Answer

A1: Yes, we can provide the sample if we have parts in stock , but the customer have to pay the sample payment and the shipping cost.

Question 2

Q2: What payment methods do you accept?

Accepted Answer

A2: T/T, Paypal, VTB, Wechat, Alipay, and other payment which is available.

Question 3

Q3: What shipping methods are available?

Accepted Answer

A3: DHL, FedEx, TNT, SF, UPS, EMS, ePacket and etc.

Question 4

Q4: How do you pack the goods?

Accepted Answer

A3: Generally, we use kraft cartons, wooden cases and wooden pallets to pack our good. If you have other packing request, please tell us.

Question 5

Q5: What are your payment terms?

Accepted Answer

A5: For small orders, 100% advance payment is required. For bulk orders, 50% deposit in advance and the remaining 50% balance before shipment.

Question 6

Q6: How long is the transit time?

Accepted Answer

Q6: In generally, delivery time is about 3-5 days after we receive your order. But it depends on shipping method and destination. We will advise exact schedule after shipment arrangement.

Question 7

Q7: Do you offer quality warranty?

Accepted Answer

A7: We provide quality warranty. But for different goods, we provide different warranty periods. It mainly depends on the material of the product. All products will be inspected and tested prior to shipment to guarantee proper performance.
   Electrical products: 6 months; 
   Transmission parts: 3-6 months;
   Air filters & oil filters: 2000-4000 working hours; 
   Oil separators: 2000-8000 working hours; 
   Maintenance kits: 6-12 months.

Question 8

Q8: How can we maintain good cooperation?

Accepted Answer

A8: We guarantee stable product quality and timely delivery. We offer professional technical support and efficient after-sales service and we will keep updating competitive prices for you. We are ready to communicate flexibly to solve any problems together.

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