Question 1

How long has your company been in business?

Accepted Answer

Since 2006, we have been a trusted name in the industry, proudly serving for 18 years. Throughout this period, we have supplied a vast array of spiral chutes for mineral processing, adept at handling non-metals, ferrous metals, and a wide range of non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is conveniently located in Baiyun District, Guangzhou City, Guangdong Province, China. Proximity to Guangzhou Baiyun International Airport ensures seamless access. We warmly welcome you to visit our facility and witness our operations firsthand.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our solutions span the full spectrum of mineral processing needs, from roughing and cleaning to scavenging a vast variety of minerals. We expertly handle rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, copper oxide ore, and beyond. Our technology delivers efficient recovery of base metals, impurity removal, and purification of quartz sand, as well as tailings management post-gravity separation for vanadium

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We conduct preliminary beneficiation tests with our clients' ore samples, utilizing the resulting data to ascertain the feasibility of employing our advanced equipment for optimal results.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

While our valued user groups require us to uphold confidentiality regarding their beneficiation technical solutions, we invite you to employ your own minerals for experimental purposes with our support. This approach maintains discretion while providing you an experiential understanding of our equipment's capabilities.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We empower your team with resources such as a detailed demonstration video of the assembly process and the option of on-site guidance. With this support, two workers can proficiently learn to assemble the equipment within 2 hours, and complete a full set in approximately 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We are committed to delivering exceptional quality, ensuring our products stand out even at competitive price points. Our promise is unbeatable-our quality is unrivaled at any given price, and our pricing is unmatched for the same standard and quality.

Question 8

How is the quality of your products?

Accepted Answer

Our products are crafted to perfection, having secured patent approvals and adherence to stringent enterprise standards, guaranteeing superior quality and performance.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment comes with a robust 12-month warranty (excluding fast-wearing parts), ensuring peace of mind for our customers. Additionally, we offer essential spare parts to maintain optimal performance. For your convenience, we guarantee lifetime access to spare parts at the most competitive prices.

Question 10

Service and Payment Terms?

Accepted Answer

We graciously accept T/T payments; customers are required to make a 30% deposit upfront. Prior to shipment, the remaining balance (70% of the total order price) must be settled, adhering to international trade practices. Detailed images of the finished product will be shared with customers before dispatch.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

Typically, if the item is available, it will be dispatched within 3 to 5 days. For items not in stock, expect a shipment timeframe of 15-20 days. The exact duration is contingent on the quantity of devices ordered.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Our preferred shipping method is by sea, taking approximately 45 days to reach its destination. While sea freight may seem leisurely, it is a widely recognized and reliable international shipping practice.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our factory is conveniently located near key seaports including Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We provide updates and photographs from various production stages, allowing you to closely monitor the progress and status of your order with ease.

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