Question 1

How long has your company been in business?

Accepted Answer

With steadfast dedication since 2006, ALICOCO has been a prominent force in the mineral processing industry. Over 18 successful years, we have delivered a comprehensive range of spiral chutes designed for the efficient processing of non-metals, as well as ferrous and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Perfectly located in Baiyun District, Guangzhou City, Guangdong Province, China, our factory offers excellent transport connectivity. Its proximity to Guangzhou Baiyun International Airport ensures easy and convenient access. We warmly welcome you to visit our facility and witness our operations firsthand.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We offer an extensive array of solutions including roughing, cleaning, and scavenging of various minerals such as rutile, ilmenite, zircon sand, monazite, iron ore, and chromite. From quartz sand purification to base metals recovery, our expertise also extends to tailings management post-gravity separation of vanadium titano-magnetite, addressing a wide spectrum of mineral processing needs.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Certainly. We conduct preliminary beneficiation tests using client-provided ore samples. The data derived from these tests validate the effectiveness of our equipment, ensuring informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Due to confidentiality agreements with our clients, we cannot divulge specific details about their beneficiation technical solutions. However, we encourage you to carry out experiments using your own minerals to personally experience the capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide comprehensive support, including an instructional video for the assembly process. If further assistance is needed, we can send a specialist for on-site guidance. Typically, two workers can master the assembly in 2 hours and complete the installation within 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We are committed to delivering superior quality at competitive prices. Our products not only exceed others in quality at the same price level, but also offer unmatched pricing under comparable standards.

Question 8

How is the quality of your products?

Accepted Answer

Our equipment stands apart due to its patented design and strict compliance with rigorous enterprise standards. Each product is meticulously manufactured, embodying our steadfast dedication to quality excellence and precision craftsmanship.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment boasts a strong 12-month warranty (excluding fast-wearing parts), offering you peace of mind with every purchase. We are devoted to supplying you with essential spare parts at the lowest cost for life, ensuring unparalleled support and continuity.

Question 10

Service and Payment Terms?

Accepted Answer

We gladly accept T/T payments, requiring a 30% deposit upfront to secure your order. The remaining 70% of the order price must be settled before delivery, aligning with international trade standards. Rest assured, we will send you photographs of the completed product before dispatch to confirm your satisfaction.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

Generally, if the item is in stock, shipment occurs within 3 to 5 days. For out-of-stock items, the shipping timeframe extends to 15-20 days, depending on the quantity ordered.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Our shipments are primarily sent by sea, following international standards. The ocean journey typically lasts around 45 days. While this method is slower, it guarantees safe and cost-effective transportation.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our nearest seaports include Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, all strategically situated to ensure optimal accessibility.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are committed to keeping you informed and will provide updates and photographs at various stages of production, giving you clear insight into your order's progress.

Product profile

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Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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