Question 1

How long has your company been in business?

Accepted Answer

Since 2006, our company has been a proud and steadfast partner in the mineral processing industry. Over the span of 18 years, we have provided a diverse and impressive range of spiral chutes, expertly engineered to efficiently process non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our strategically positioned factory is located in Baiyun District, Guangzhou City, Guangdong Province, China. With close proximity to Guangzhou Baiyun International Airport, we boast excellent transportation links, ensuring convenience for both visits and logistics. We warmly invite you to experience our state-of-the-art facility firsthand.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our comprehensive solutions are adept at roughing, cleaning, and scavenging a broad spectrum of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, and copper oxide ore. We specialize in the recovery of base metals, impurity removal, and purification of quartz sand, as well as processing tailings from gravity separation of vanadium titano-magnetite, garnet, kyanite, sillimanite, and andalus

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely, we perform crucial initial exploratory beneficiation tests using customer-supplied ore samples. This important phase enables us to assess the feasibility and effectiveness of our cutting-edge equipment in accommodating specific mineral conditions, ensuring tailor-made solutions.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

While we prioritize the confidentiality of our clients' beneficiation technical solutions, we encourage potential customers to provide their own mineral samples for testing. This approach ensures you gain comprehensive insights and understanding without compromising user privacy.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We streamline the assembly process by providing a detailed demonstration video and, if necessary, on-site guidance. With minimal training, two workers can efficiently learn to assemble our equipment in approximately two hours, completing a full set in just about eight hours.

Question 7

What's the price of your products?

Accepted Answer

Our products are a testament to exceptional quality, competitively priced to meet or exceed prevailing market standards. We are committed to providing unparalleled pricing for the same level of excellence, ensuring commendable value for our discerning clientele.

Question 8

How is the quality of your products?

Accepted Answer

Our equipment is a testament to innovation, proudly protected by patents and crafted with precision. We adhere strictly to our enterprise standards, underscoring our unwavering commitment to unparalleled quality and meticulous attention to detail.

Question 9

What is the duration of the warranty for your equipment? Does your esteemed company offer spare parts as well?

Accepted Answer

Our state-of-the-art equipment comes with a generous 12-month warranty, which excludes fast-wearing parts. We are keenly devoted to supporting our customers with essential spare parts. Rest assured, we pledge to provide spare parts for the entire lifespan of the equipment at the most competitive prices available in the industry.

Question 10

Could you elaborate on your Service and Payment Terms?

Accepted Answer

We graciously embrace T/T payment terms, maintaining transparency and trust. Customers are required to remit an initial 30% deposit. The remaining balance, constituting 70% of the order price, should be settled before shipment, in harmony with international trade standards. To ensure confidence, we provide customers with photographs of the finished product prior to dispatch.

Question 11

After the deposit is paid, what is the expected timeframe for the factory to dispatch the goods?

Accepted Answer

Typically, if the item is in stock, it will be dispatched expeditiously within 3 to 5 days. For items not in stock, dispatch will occur within a timeline of 15-20 days. The exact timeframe is contingent upon the volume of devices ordered, ensuring efficient processing.

Question 12

What is the standard shipping method employed by your factory? After dispatch, how long will it take for customers to receive their goods?

Accepted Answer

Shipments are predominantly conducted by sea, in full adherence to global standards. The usual transit time is approximately 45 days. Though slightly more gradual, this method is a globally recognized practice, valued for its reliability.

Question 13

Can you tell us which seaports are in closest proximity to your factory?

Accepted Answer

The closest seaports to our factory include the strategically located Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, ensuring seamless logistics and connectivity.

Question 14

Is it possible to track the status of my order?

Accepted Answer

Absolutely. We are devoted to keeping you fully informed, providing updates and photos at various stages of production. This ensures you remain well-versed in your order's progress and status, fostering transparency and peace of mind.

Product profile

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Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

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Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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