Question 1

How long has your company been in business?

Accepted Answer

Our esteemed company has been a stalwart in the industry since 2006. Over the past 18 years, we've proudly supplied an extensive array of spiral chutes, playing a crucial role in the mineral processing of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Situated in Baiyun District, Guangzhou City, Guangdong Province, China, our factory benefits from the proximity of the Guangzhou Baiyun International Airport, ensuring seamless transportation. We warmly invite you to visit and witness our operations in action.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our solutions are tailored for the roughing, cleaning, and scavenging of a diverse range of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, and copper oxide ore. Furthermore, we excel in base metal recovery, quartz sand purification, and the extraction of tailings post gravity separation of vanadium titano-magnetite, garnet, kyanite, sillimanite, and andalusite.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely! We conduct initial exploratory beneficiation tests with customer-provided ore samples. This empirical data allows us to validate the feasibility of employing our state-of-the-art equipment.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Our commitment to confidentiality and customer trust means we cannot disclose our user list. However, we welcome you to utilize your own minerals in collaborative experiments with us.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We offer comprehensive support, including a demonstration video on a USB drive or on-site guidance. Two workers can efficiently learn the assembly process within two hours and fully assemble a complete set of equipment in just eight hours.

Question 7

What's the price of your products?

Accepted Answer

We assure unmatched quality at competitive prices. For identical sets of equipment, our quality is unrivaled, and our pricing stands as the most cost-effective for the specified standards and quality.

Question 8

How is the quality of your products?

Accepted Answer

Our company's equipment is patent-protected, signifying our commitment to innovation and reliability. Each product is meticulously produced in strict adherence to enterprise standards, ensuring superior quality.

Question 9

How long is the warranty period of your equipment? Does your company offer spare parts?

Accepted Answer

Our cutting-edge equipment is backed by a robust 12-month warranty (excluding parts subject to regular wear and tear). We are committed to supporting our clients by providing essential spare parts. Moreover, we stand by our promise to supply spare parts for the life of the product at the most competitive cost.

Question 10

What are your Service and Payment Terms?

Accepted Answer

We gracefully accept T/T payment terms. A 30% deposit is required upfront to secure your order. The remaining balance, which constitutes 70% of the order price, should be settled prior to dispatch, in accordance with international trade standards. Rest assured, we will share detailed images of the completed product with you before shipment.

Question 11

Once the deposit is paid, how swiftly can the factory ship the goods?

Accepted Answer

In the case of stock availability, shipments are dispatched within a swift 3 to 5 days. For items not in stock, the dispatch timeframe ranges from 15 to 20 days. The specific shipping schedule is dependent on the volume of equipment ordered.

Question 12

What is the factory's shipping method, and how soon can customers expect to receive the goods post-shipment?

Accepted Answer

Our primary shipping method is via sea, adhering to international standards. The transit time typically spans about 45 days due to the method's inherently slower pace.

Question 13

Which seaports are in close proximity to your factory?

Accepted Answer

Our factory is conveniently located near several major seaports, including Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port.

Question 14

Can I monitor the status of my order?

Accepted Answer

Absolutely. We are dedicated to keeping you informed by providing updates and photographs at each significant production stage. This ensures you are always up-to-date on the status of your order.

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