Question 1

How long has your company been in business?

Accepted Answer

Since 2006, ALICOCO has been a profound force in the mineral processing industry. Over an illustrious 18-year span, we have consistently provided an expansive array of spiral chutes, intricately designed to enhance the efficient processing of non-metals, ferrous metals, and non-ferrous precious metals alike.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically located in Baiyun District, Guangzhou City, Guangdong Province, China, ensuring exceptional connectivity. Its proximity to Guangzhou Baiyun International Airport makes visiting our facility both smooth and convenient. We extend a warm invitation for you to visit us and immerse yourself in our operations firsthand.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We offer an all-encompassing suite of solutions for the roughing, cleaning, and scavenging of a broad spectrum of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, and chromite. Beyond the purification of quartz sand to the recovery of base metals, our expertise extends to the management of tailings following gravity separation of vanadium titano-magnetite, meeting a diverse array of mineral processing requirements.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We conduct initial exploratory beneficiation tests using the clients' ore samples. The valuable insights gathered from these tests validate the efficacy of our equipment, thereby empowering informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Due to confidentiality agreements with our users, specific details about their beneficiation technical solutions cannot be disclosed. However, we encourage you to perform your own experiments with your minerals to fully appreciate the capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide comprehensive support, including an instructional video that demonstrates the assembly process. Should further assistance be required, we are prepared to dispatch a specialist for on-site guidance. Generally, two workers can become adept in assembly within 2 hours and can complete the installation within 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We are dedicated to delivering exceptional quality at competitive prices. Our products stand out in quality at price points comparable to similar equipment. Moreover, for equivalent quality standards, our pricing remains unmatched.

Question 8

How is the quality of your products?

Accepted Answer

Our equipment is crafted with an exclusive patented design, rigorously adhering to the pinnacle of enterprise standards. Each product is meticulously manufactured, serving as a testament to our unwavering commitment to delivering unparalleled quality excellence in every aspect.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment is backed by a substantial 12-month warranty, excluding fast-wearing parts, providing you with peace of mind with every purchase. Moreover, we are dedicated to supplying essential spare parts at a minimal lifelong cost, ensuring unmatched reliability and continuity.

Question 10

Service and Payment Terms?

Accepted Answer

We accept T/T payments. To confirm your order, a 30% deposit is essential upfront. The remaining 70% balance must be settled before dispatch, in adherence to international trade standards. Rest assured, we will present photographs of the completed product before shipping, ensuring your ultimate satisfaction.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

For items available in stock, dispatch is swift within 3 to 5 days. For out-of-stock products, shipping extends to 15-20 days, contingent on the order quantity.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Our goods are predominantly shipped by sea, conforming to international standards. The maritime journey typically spans about 45 days. Although a longer transit, this method assures safety and cost-effectiveness.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our strategic proximity to major seaports, including Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, offers optimal accessibility for seamless transportation.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are devoted to keeping you informed with regular updates and detailed photographs at various production stages of your order, providing you with clear and comprehensive insights into its progress.

Product profile

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Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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