Question 1

How long has your company been in business?

Accepted Answer

Established in 2006, ALICOCO has been a distinguished force in the mineral processing industry for 18 remarkable years. Over this period, we have adeptly supplied a wide range of spiral chutes catering to the efficient processing of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Strategically located in Baiyun District, Guangzhou City, Guangdong Province, China, our factory enjoys superb connectivity. Its proximity to Guangzhou Baiyun International Airport ensures seamless and convenient access to our facility. We warmly welcome you to visit and experience our operations firsthand.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our extensive suite of solutions includes roughing, cleaning, and scavenging for a diverse range of minerals such as rutile, ilmenite, zircon sand, monazite, iron ore, chromite, and more. From quartz sand purification to base metals recovery, our offerings also encompass tailings management post gravity separation of vanadium titano-magnetite, addressing a wide array of mineral processing needs.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Certainly. We commence with exploratory beneficiation tests using client-provided ore samples. The insights derived from these tests validate the effectiveness of leveraging our equipment, facilitating informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Due to confidentiality agreements with our clientele, we cannot disclose specific details regarding their beneficiation technical solutions. However, we encourage you to conduct experiments with your own minerals to personally explore the capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide thorough support, including an instructional video for the assembly process. Additionally, we can dispatch a specialist for on-site guidance if needed. Typically, two workers can become proficient in assembly within 2 hours and complete installation within 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We distinguish ourselves by delivering superb quality at competitive prices. For equivalent equipment sets, our products excel in quality at the same price point. Conversely, under consistent standards, our pricing is unparalleled.

Question 8

How is the quality of your products?

Accepted Answer

Our equipment is uniquely distinguished by its patented design, showcasing innovation at its best, while adhering strictly to rigorous enterprise standards. Each product is carefully manufactured with the utmost precision, a true testament to our unyielding dedication to achieving excellence in quality.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment is backed by an impressive 12-month guarantee (excluding fast-wearing parts), providing you with peace of mind for a full year with every purchase. Additionally, we are wholeheartedly committed to offering our esteemed customers essential spare parts at the lowest possible cost for life, ensuring unparalleled support and seamless continuity.

Question 10

Service and Payment Terms?

Accepted Answer

We gratefully accept T/T payments for your convenience. To secure your order, a reasonable 30% deposit is required upfront. The remaining balance, making up 70% of the order price, is to be settled prior to delivery in accordance with established international trade standards. Rest assured, we will provide you with detailed photographs of the completed product before dispatch to confirm your satisfaction.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

In most cases, if the item is readily available in stock, we will expedite its dispatch within 3 to 5 days. For products currently out of stock, the shipping timeline extends to 15-20 days, depending on the quantity of devices ordered, ensuring timely delivery.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Our products are predominantly shipped via sea, adhering to global standards for reliability and efficiency. The ocean voyage typically spans approximately 45 days. While this method is somewhat slower, it guarantees safe and cost-effective transportation, safeguarding your investment.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our strategically located nearest seaports include Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, all optimally positioned for superior accessibility and ease of logistical operations.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are steadfast in our commitment to keeping you well-informed. We will provide timely updates and detailed photographs at various stages of the production process for your order, ensuring you have clear and transparent insight into its progress at every step.

Product profile

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Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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