Question 1

How long has your company been in business?

Accepted Answer

Since 2006, ALICOCO has been a steadfast presence in the mineral processing sector. Over a remarkable 18-year journey, we have consistently delivered a diverse spectrum of spiral chutes, each meticulously designed for the proficient processing of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically located in the Baiyun District of Guangzhou City, Guangdong Province, China, boasting excellent transportation links. With proximity to Guangzhou Baiyun International Airport, accessing our facility is both effortless and convenient. We warmly invite you to visit us for an in-depth understanding of our operations.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We provide an all-encompassing array of solutions for the roughing, cleaning, and scavenging of various minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, and chromite, among others. From quartz sand purification to base metal recovery, our expertise extends to tailings management following gravity separation of vanadium titano-magnetite. Our solutions are crafted to accommodate a wide range of mineral processing needs.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We undertake preliminary beneficiation tests using client-provided ore samples. The insights garnered from these tests validate the efficacy of our equipment, enabling well-informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Due to confidentiality agreements with our users, we are unable to divulge specific details about their beneficiation technical solutions. However, we encourage you to conduct your own experiments with your minerals to fully appreciate the capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We offer thorough support, including an instructional video that outlines the assembly process in detail. Should further assistance be necessary, we can dispatch an expert to provide on-site guidance. Typically, two workers can master assembly within 2 hours and complete installation in 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We pledge to deliver extraordinary quality at competitive prices. Our products stand out with superior quality at prices that rival similar equipment. For matching quality standards, our pricing remains unmatched.

Question 8

How is the quality of your products?

Accepted Answer

Our superior equipment is crafted with a unique patented design, adhering strictly to the highest enterprise standards. Each product is meticulously manufactured to embody our unwavering commitment to exceptional quality, setting the benchmark for excellence in the industry.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment is backed by a robust 12-month guarantee, excluding fast-wearing parts, offering you unparalleled assurance with every purchase. Additionally, we commit to providing essential spare parts at minimal costs for the lifetime of the equipment, ensuring continuous support and reliability.

Question 10

Service and Payment Terms?

Accepted Answer

We facilitate our transactions through T/T payments, requiring a 30% deposit upfront to secure your order. The remaining 70% must be settled before delivery, aligning with international trade protocols. To guarantee your satisfaction, we will share images of the completed product prior to dispatch.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

For in-stock items, dispatch occurs promptly within 3 to 5 days. For items not in stock, shipping is extended over 15 to 20 days, contingent on the order quantity, ensuring we meet your demands efficiently.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Our products are generally shipped by sea, adhering to international standards, with the ocean voyage typically spanning 45 days. Although this method is slower, it ensures safe and economically efficient transportation of goods.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Conveniently positioned for optimal accessibility, our nearest seaports include Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, strategically chosen to facilitate seamless logistics and distribution.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are dedicated to keeping you continuously informed with timely updates and photographs at various stages of production for your order, providing transparency and peace of mind as you track its progress.

Product profile

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Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

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Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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