Question 1

How long has your company been in business?

Accepted Answer

Our enterprise proudly traces its roots back to 2006. Over the past 18 years, we have tirelessly supplied an extensive array of spiral chutes for mineral processing, adeptly handling non-metals, ferrous metals, and non-ferrous precious metals with unmatched precision.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our expansive factory is strategically located in Baiyun District, Guangzhou City, Guangdong Province, China. The accessibility is further enhanced by the proximity to Guangzhou Baiyun International Airport, ensuring seamless transportation. We warmly welcome you to visit our facility.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We excel in the roughing, cleaning, and scavenging of a diverse array of minerals. Our expertise encompasses rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, copper oxide ore, and more. We also specialize in the recovery of base metals, impurity removal, and purification of quartz sand, as well as tailings post-gravity separation for vanadium titanomagnetite, garnet, kyanite, sillimanite, and andalusite.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We conduct initial exploratory beneficiation tests using the customer's ore samples to verify the viability of employing our state-of-the-art equipment for their specific needs.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Our esteemed clientele entrusts us with confidentiality regarding their beneficiation technical solutions. Hence, while it is not feasible to share their details, we encourage you to engage in experiments with your own minerals to experience our equipment firsthand.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We offer comprehensive support, including a demonstration video of the assembly process on a U disk or can dispatch an expert to guide onsite assembly. Typically, two workers can master the assembly within 2 hours and complete a full equipment setup in just 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We guarantee that our quality is unmatched at the same price point as competitors. Furthermore, under identical standards and quality, our pricing remains peerless, ensuring outstanding value.

Question 8

How is the quality of your products?

Accepted Answer

Our cutting-edge equipment is not only patent-protected but also manufactured in strict adherence to enterprise standards, ensuring exceptional quality and performance.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our exceptional equipment is backed by a 12-month guarantee (excluding fast-wearing parts). We are committed to supporting our customers with essential spare parts. Additionally, we offer a lifetime supply of spare parts at the most competitive prices to ensure your operations remain seamless.

Question 10

Service and Payment Terms?

Accepted Answer

We gladly accept T/T. Customers are required to make a 30% deposit in advance. The balance payment, which is 70% of the order price, must be completed before delivery, aligning with international trade customs. Rest assured, we will provide you with detailed photographs of the finished product prior to shipment.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

If the product is in stock, our prompt team will ship it within 3 to 5 days. For items not in stock, expect shipping within 15-20 days. The precise timeframe may vary depending on the quantity of devices ordered, ensuring we meet your specific needs efficiently.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Typically, we ship our products by sea, adhering to international standards. The journey takes approximately 45 days, reflecting the customary pace of maritime shipping.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our strategic location provides access to major seaports including Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, facilitating smooth and efficient logistics for your orders.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are dedicated to keeping you informed. You'll receive updates and photographs at various stages of your order's production, allowing you to track its progress every step of the way.

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