Question 1

How long has your company been in business?

Accepted Answer

Our company has proudly served the industry since 2006. Over the past 18 years, we have delivered an extensive range of spiral chutes for mineral processing, adeptly handling non-metals, ferrous, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically situated in Baiyun District, Guangzhou City, Guangdong Province, China. With the nearby Guangzhou Baiyun International Airport, transportation is highly convenient. We warmly welcome you to visit our facility.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We specialize in comprehensive solutions for the roughing, cleaning, and scavenging of a wide array of minerals. Our expertise spans rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, copper oxide ore, and more. We excel in base metal recovery, impurity removal, and the purification of quartz sand, as well as the processing of tailings after gravity separation of vanadium titano-magnetite, garnet, kyanite, si

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We conduct preliminary beneficiation tests using ore samples provided by our clients. These tests are instrumental in verifying the feasibility of employing our advanced equipment for their specific needs.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

To honor our commitment to user confidentiality regarding beneficiation technical solutions, we cannot disclose user lists. Nevertheless, we encourage you to conduct experiments using your own minerals to experience our equipment firsthand.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We offer comprehensive support by providing a demonstration video of the assembly process. Additionally, upon request, we can dispatch experts to guide on-site assembly. Typically, a pair of workers can learn the assembly process in just 2 hours and complete assembling a set of equipment in around 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We assure you that for an equivalent set of equipment, our quality is unsurpassed at competitive pricing. Under identical standards and quality, our pricing strategy ensures the best value for your investment.

Question 8

How is the quality of your products?

Accepted Answer

Our distinguished equipment range is patented and produced with stringent adherence to enterprise standards, reflecting our unwavering commitment to superior quality and reliability.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our state-of-the-art equipment boasts a warranty period of 12 months, excluding fast-wearing parts. We are committed to providing our valued customers with all necessary spare parts. Moreover, we pledge to supply spare parts for the life of the equipment at the most competitive cost.

Question 10

Service and Payment Terms?

Accepted Answer

We proudly accept T/T payments. A 30% deposit is required up front, with the remaining 70% balance due before delivery, which aligns with international trade practices. Additionally, we assure you that photos of the finished product will be shared with customers prior to dispatch.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

If the product is in stock, expect swift shipping within 3 to 5 days. For items not in stock, the shipping timeline may extend to 15-20 days, depending on the quantity ordered.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

We primarily rely on sea freight for shipping. The anticipated delivery time is approximately 45 days, consistent with international shipping standards.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our factory is conveniently located near several major ports including Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We ensure transparency by providing updates and photographs at various stages of production, keeping you informed about the progress of your order.

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