Question 1

How long has your company been in business?

Accepted Answer

Our company is proud to trace its establishment back to 2006. For these enriching 18 years, we've been leading the charge in delivering superior spiral chutes for mineral processing, proficiently catering to a diverse range of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our strategically placed factory resides in Baiyun District, Guangzhou City, Guangdong Province, China. It boasts easy access to Guangzhou Baiyun International Airport, ensuring seamless connectivity. We eagerly welcome you to visit and witness our advanced facilities firsthand.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our diverse solutions are crafted to meet an extensive range of mineral processing requirements, including roughing, cleaning, and scavenging. Our expertise encompasses minerals like rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, copper oxide ore, and beyond. We excel in base metals recovery, impurity removal, and the purification of quartz sand, along with processing vanadium titano-magnetite tailings, g

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely! We embark on the process by conducting initial beneficiation tests using our client's ore samples. This vital step ensures we confirm the feasibility and efficacy of our equipment, guaranteeing tailored optimal results.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

While we uphold a spirit of transparency and collaboration, maintaining confidentiality is crucial for our respected user base. Although we can't divulge their technical solutions, we encourage you to utilize your own minerals for experimental insights with us.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide an engaging learning journey through comprehensive demonstration videos and on-site guidance. With just two workers, mastery of the complete assembly process is achieved within 2 hours, and a full set of equipment can be successfully assembled in just 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We offer unmatched quality at highly competitive prices. For identical complete sets of equipment, we assure the finest quality that surpasses any competitor. Given equal standards and quality, our pricing remains unrivaled in the market.

Question 8

How is the quality of your products?

Accepted Answer

Our state-of-the-art equipment proudly boasts prestigious patents, a testament to our unwavering pursuit of excellence. Crafted with meticulous adherence to enterprise standards, our products embody unrivaled quality and dependability, setting new benchmarks in the industry.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our advanced equipment is backed by a comprehensive 12-month warranty, excluding fast-wearing components. We wholeheartedly commit to supplying essential spare parts to our valued customers. Beyond this, we promise to provide spare parts for the entire lifespan of the product at highly competitive prices.

Question 10

Service and Payment Terms?

Accepted Answer

We offer flexible and convenient payment terms via T/T. A 30% deposit is required upfront, with the remaining 70% balance due prior to shipment, in line with global trade practices. For transparency, we share detailed images of the finished product before it leaves our facilities.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

For items in stock, we ensure prompt dispatch within 3 to 5 days. For out-of-stock items, we estimate a shipping window of 15-20 days. The exact timeframe is tailored to the quantity of devices ordered, ensuring personalized service.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

We typically dispatch shipments via sea, adhering to international standards. Customers can anticipate receiving their orders within approximately 45 days. While this shipping method may involve a longer transit time, it guarantees the safe and efficient delivery of our valuable equipment.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our strategic location ensures proximity to vital logistical hubs, with nearby seaports such as Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, supporting seamless and efficient shipping operations.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely! We are fully committed to keeping you updated with timely notifications and captivating production photos at various stages, ensuring you are always informed about the progress of your order.

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