Question 1

How long has your company been in business?

Accepted Answer

Our company has proudly served the industry since 2006. Over these 18 years, we have supplied a vast number of spiral chutes for mineral processing, adeptly handling non-metals, ferrous metals, and non-ferrous precious metals with unparalleled expertise.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically situated in the Baiyun District of Guangzhou City, Guangdong Province, China. With the proximity to Guangzhou Baiyun International Airport, we enjoy seamless and convenient transportation. We warmly invite you to visit our advanced facility.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We excel in the roughing, cleaning, and scavenging of a diverse array of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, copper oxide ore. Additionally, we specialize in the recovery of base metals, impurity removal, and purification of quartz sand, as well as tailings treatment after gravity separation of vanadium titano-magnetite, garnet, kyanite, sillimanite, and andalusite.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely! We conduct preliminary beneficiation tests using the client's ore samples, leveraging the test data to ascertain the viability of employing our cutting-edge equipment for optimal results.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

In observance of confidentiality agreements with our user groups, we cannot disclose their beneficiation technical solutions. However, we encourage you to perform experiments with your own mineral samples alongside us to gain valuable insights.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide a comprehensive demonstration video of the actual assembly process, and can also dispatch personnel to offer on-site guidance. With just two workers, the basics of assembly can be mastered in approximately 2 hours, and a complete set of equipment can typically be assembled in about 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We confidently assure that our quality stands unmatched at competitive pricing when compared to our rivals. With equivalent standards and quality, our pricing remains the most favorable in the industry.

Question 8

How is the quality of your products?

Accepted Answer

Our equipment has not only secured patents but is also meticulously produced in compliance with enterprise standards, ensuring the highest quality. Our commitment to excellence is unwavering.

Question 9

How long is the warranty period for your equipment? Does your company supply spare parts?

Accepted Answer

Our equipment comes with a comprehensive 12-month warranty (excluding fast-wearing parts), and we provide customers with all necessary spare parts. Rest assured, we offer lifetime spare parts at the most competitive prices.

Question 10

Service and Payment Terms?

Accepted Answer

We accept T/T. Customers are required to make a 30% deposit upfront. Prior to delivery, the remaining balance (70% of the order price) must be settled, which aligns with international trade practices. We will share photos of the finished product with customers before dispatch.

Question 11

After the deposit is paid by the customer, what is the shipping lead time from the factory?

Accepted Answer

Typically, if the items are in stock, shipment will occur within 3 to 5 days. For out-of-stock items, the shipping time extends to 15-20 days, depending on the quantity of devices ordered.

Question 12

What shipping methods does the factory use? How long does it take for the customer to receive the goods after shipment?

Accepted Answer

Generally, shipments are made by sea, which typically takes about 45 days. While the shipping speed may seem slow, it adheres to international standards.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

The nearest seaports to our factory include Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port.

Question 14

Can I receive updates on the status of my order?

Accepted Answer

Certainly. We will keep you updated with information and photos at various production stages so you can track the progress of your order effortlessly.

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