Question 1

How long has your company been in business?

Accepted Answer

Since 2006, ALICOCO has established a substantial presence in the mineral processing industry. Over an outstanding 18-year journey, we have consistently provided an extensive range of spiral chutes, meticulously engineered for the efficient processing of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory enjoys a prime location in Baiyun District, Guangzhou City, Guangdong Province, China, offering superb connectivity. Located near Guangzhou Baiyun International Airport, accessing our facility is both straightforward and convenient. We cordially invite you to visit us and gain firsthand insight into our operations.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We deliver a comprehensive suite of solutions for the roughing, cleaning, and scavenging of an array of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, and chromite, among others. Beyond quartz sand purification to base metal recovery, our expertise extends to tailings management following gravity separation of vanadium titano-magnetite. Our solutions adeptly address a wide spectrum of mineral processing needs.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We conduct initial exploratory beneficiation tests utilizing the client's ore samples. The insights garnered from these tests validate the effectiveness of our equipment, enabling informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Due to confidentiality agreements with our users, we are unable to disclose specific details about their beneficiation technical solutions. However, we encourage you to perform your own experiments with your minerals to truly appreciate the capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide comprehensive support, including an instructional video that clearly illustrates the assembly process. Should further assistance be necessary, we can dispatch a specialist to offer on-site guidance. Generally, two workers can achieve proficiency in assembly within 2 hours and complete the installation within 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We are devoted to delivering outstanding quality at competitive prices. Our products excel in quality at equivalent price points to comparable equipment. Similarly, for matching quality standards, our pricing remains unsurpassed.

Question 8

How is the quality of your products?

Accepted Answer

Our state-of-the-art equipment is ingeniously crafted with a patented design and strictly adheres to the highest enterprise standards. Each product is painstakingly manufactured with precision, exemplifying our unwavering commitment to delivering nothing but exceptional quality excellence.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our sophisticated equipment is safeguarded with a robust 12-month guarantee (excluding fast-wearing parts), offering you complete peace of mind with every purchase. Moreover, we promise to supply essential spare parts at a minimal cost for life, ensuring unmatched support and seamless continuity.

Question 10

Service and Payment Terms?

Accepted Answer

We graciously accept T/T payments. To secure your order, a 30% deposit is required upfront. The remaining 70% balance must be settled before delivery, in line with international trade standards. Rest assured, we will provide meticulous photographs of the finished product before dispatch, ensuring your utmost satisfaction.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

If the item is in stock, dispatch takes place within a swift 3 to 5 days. For out-of-stock items, shipping timelines extend to 15-20 days, depending on the order quantity, ensuring efficient and timely delivery.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Our goods are typically transported by sea, in adherence to international standards. The ocean journey takes approximately 45 days. Though this method is slower, it guarantees safety and cost-effectiveness for your valuable products.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our strategically located nearest seaports include Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, all offering optimal accessibility for seamless logistics.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are wholeheartedly committed to keeping you informed with consistent updates and detailed photographs at various production stages of your order, allowing you to have clear insight into its progress at all times.

Product profile

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Material Feature

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Warranty

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Customized

Condition

After-sales Service

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Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

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Proportion of Heavy Ore(Ww%)

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Specification

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About Our Factory & Business Background

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