Question 1

How long has your company been in business?

Accepted Answer

Since our inception in 2006, our company has been a proud contributor to the industry for over 18 years. We have consistently provided an impressive range of spiral chutes tailored for mineral processing, adeptly handling non-metals, ferrous metals, and non-ferrous precious metals with remarkable efficiency.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically situated in Baiyun District, Guangzhou City, Guangdong Province, China, providing excellent connectivity. The proximity to Guangzhou Baiyun International Airport ensures superb transportation links, facilitating easy visits and efficient logistics. We invite you to experience our facility firsthand, where you'll witness our commitment to quality and innovation.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our comprehensive solutions encompass the roughing, cleaning, and scavenging of a diverse array of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, and copper oxide ore. We excel in the recovery of base metals, impurity removal, and purification of quartz sand, as well as adeptly processing tailings from gravity separation of vanadium titano-magnetite, garnet, kyanite, sillimanite, and a

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Certainly! We conduct initial exploratory beneficiation tests utilizing customer-provided ore samples. This essential step is pivotal in assessing the feasibility and effectiveness of our equipment in addressing specific mineral conditions. It allows us to tailor our solutions to match the unique characteristics of each mineral type.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

While we are devoted to upholding the confidentiality of our clients' beneficiation technical solutions, we encourage you to conduct tests using your own mineral samples. This method ensures that you gain thorough insights without any compromise on user confidentiality. It reflects our commitment to customer privacy while providing a transparent view of our equipment's capabilities.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We simplify the assembly process by providing a comprehensive demonstration video and, if needed, on-site guidance. With a minimal amount of training, two workers can adeptly learn to assemble our equipment in just two hours, completing a full setup in approximately eight hours. This approach not only saves time but also enhances operational efficiency.

Question 7

What's the price of your products?

Accepted Answer

We are proud to offer products that exemplify exceptional quality at prices that are competitive and align with or exceed market standards. Our steadfast commitment ensures that the excellence you receive with our products is unmatched by our pricing policy, providing unbeatable value for money.

Question 8

How is the quality of your products?

Accepted Answer

Our equipment is a testament to our dedication to excellence, proudly featuring patents and unwavering adherence to enterprise standards during production. This commitment underscores our relentless focus on quality and precision.

Question 9

What is the duration of the warranty for your equipment? Does your esteemed company offer spare parts as well?

Accepted Answer

Our state-of-the-art equipment is backed by an impressive 12-month warranty (excluding fast-wearing parts). We are wholeheartedly devoted to supporting our customers with indispensable spare parts. Rest assured, we pledge to supply spare parts throughout the equipment's lifespan, ensuring our clients receive the most competitive rates on the market.

Question 10

Could you elaborate on your Service and Payment Terms?

Accepted Answer

We graciously embrace T/T payment terms, requesting a 30% deposit upfront. The remaining balance, constituting 70% of the order price, is required before shipment, in harmony with international trade protocols. To uphold transparency, we provide customers with detailed photographs of the completed product before it embarks on its journey.

Question 11

After the deposit is paid, what is the expected timeframe for the factory to dispatch the goods?

Accepted Answer

If the item is in stock, it will be dispatched expeditiously within 3 to 5 days. For items awaiting restock, dispatch will occur within a span of 15-20 days. The exact timeframe depends on the quantity of devices ordered, ensuring timely delivery tailored to your needs.

Question 12

What is the standard shipping method employed by your factory? After dispatch, how long will it take for customers to receive their goods?

Accepted Answer

Our shipments predominantly navigate by sea, respecting global standards. The journey typically spans around 45 days. Although this method may seem leisurely, it is a widely endorsed international practice, promising reliability and reach.

Question 13

Can you tell us which seaports are in closest proximity to your factory?

Accepted Answer

Conveniently located, our factory is in close proximity to prominent seaports such as Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, enabling efficient logistics and transportation.

Question 14

Is it possible to track the status of my order?

Accepted Answer

Absolutely. We are steadfast in our dedication to keep you updated, providing timely updates and photos throughout various stages of production, ensuring you remain fully informed of your order's progress every step of the way.

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