Question 1

Can you offer me the best price?

Accepted Answer

Our price is determined by order quantity, product specifications, packaging requirements and payment terms. The larger the order quantity, the more favorable the unit price we can offer. We will provide you with a competitive and reasonable quotation based on your specific purchase demand.

Question 2

Is this price EXW, FOB or CIF?

Accepted Answer

Our default quote is based on EXW terms. If you require FOB or other shipping terms, I will recalculate the price for you.

Question 3

Do you support product customization? Can you print our logo?

Accepted Answer

We fully support OEM & ODM customization services, including logo printing, color customization, size adjustment, material modification and packaging design. You only need to provide us with design drawings or detailed customization requirements, and our professional team will confirm the plan with you and arrange production.

Question 4

Can you send me the product catalog ?

Accepted Answer

Sure. I will send you the latest complete electronic product catalog to you. If you have questions about any parameter, please feel free to consult us at any time.

Question 5

What is your minimum order quantity (MOQ)?

Accepted Answer

The standard MOQ of this product is xxx pieces. If you need a small trial order to test the market, we can appropriately adjust the MOQ according to the actual situation, but the unit price will be slightly adjusted accordingly.

Question 6

Can I place an order less than the standard MOQ?

Accepted Answer

For your first trial order, we can accept a small batch order less than the standard MOQ to help you test the market feedback. The specific minimum quantity can be further negotiated, and we will try our best to meet your trial demand.

Question 7

Can I get a free sample? How long does it take to prepare the sample?

Accepted Answer

We generally charge a sample fee, which will be fully refunded to you when you place a formal bulk order. Conventional samples can be prepared within 3-10 working days after we receive the sample fee, and customized samples will take 10-25 working days. The sample freight is usually borne by the buyer.

Question 8

What payment terms do you accept?

Accepted Answer

We accept multiple secure payment methods,   Trade Assurance Order, L/C, PayPal, etc. We recommend  Trade Assurance, which can fully protect your payment security.

Question 9

Can we adjust the payment terms?

Accepted Answer

For long-term cooperative customers, we can appropriately negotiate and optimize the payment terms according to the cooperation situation. For the first cooperation, we hope you can understand and abide by the conventional payment terms to ensure the smooth progress of production.

Question 10

How long is the production lead time for bulk orders?

Accepted Answer

After we receive your deposit and confirm all order details (including product specifications, customization requirements, etc.), the conventional production lead time is 15-30 working days. The specific time will be adjusted according to the order quantity and production schedule.

Question 11

Can you expedite the production if we need the goods urgently?

Accepted Answer

We can arrange expedited production service for urgent orders, which can shorten the production cycle by about 5-7 days normally. If you need expedited service, please inform us in advance, and we will adjust the production schedule, but a small amount of expedited production fee may be charged.

Question 12

What if you delay the delivery?

Accepted Answer

We will strictly abide by the delivery time agreed in the order. If we fail to deliver on time due to our production reasons, we will take corresponding responsibility according to the order contract and negotiating a solution with you.

Question 13

How much is the freight to our country/port?

Accepted Answer

The freight is affected by factors such as product weight, volume, destination port, transportation mode (sea freight/air freight/express) and international logistics market price. Please tell us the destination and transportation mode you need, and we will check the most accurate freight quotation with the freight forwarder immediately.

Question 14

Do you provide after-sales warranty service?

Accepted Answer

We provide a 12 month after-sales warranty service for product quality problems caused by manufacturing. During the warranty period, if there are quality problems caused by production technology, we will be responsible for after-sales maintenance or replacement.

Question 15

How to track the order progress and logistics information?

Accepted Answer

After placing the order, we will update you on the production progress regularly. After shipment, we will send you the logistics tracking number and detailed logistics query link at the first time, so that you can check the goods transportation dynamics in real time.

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