Question 1

Is this price EXW, FOB or CIF?

Accepted Answer

Our default quote is based on EXW terms. If you require FOB or other shipping terms, I will recalculate the price for you.

Question 2

Can I place an order less than the standard MOQ?

Accepted Answer

For your first trial order, we can accept a small batch order less than the standard MOQ to help you test the market feedback. The specific minimum quantity can be further negotiated, and we will try our best to meet your trial demand.

Question 3

What payment terms do you accept?

Accepted Answer

We accept multiple secure payment methods,Trade Assurance Order, L/C, PayPal, etc. We recommend Trade Assurance, which can fully protect your payment security.

Question 4

How long is the production lead time for bulk orders?

Accepted Answer

After we receive your deposit and confirm all order details (including product specifications, customization requirements, etc.), the conventional production lead time is 15-30 working days. The specific time will be adjusted according to the order quantity and production schedule.

Question 5

How much is the freight to our country/port?

Accepted Answer

The freight is affected by factors such as product weight, volume, destination port, transportation mode (sea freight/air freight/express) and international logistics market price. Please tell us the destination and transportation mode you need, and we will check the most accurate freight quotation with the freight forwarder immediately.

Question 6

How do you control the product quality?

Accepted Answer

We have a strict quality control system, including raw material inspection, semi-finished product inspection and 100% finished product inspection before shipment.

Question 7

Are you a factory or a trading company?

Accepted Answer

We are a professional manufacturer with independent factory and R&D team, with 10 years of production experience in this industry. We have our own production line, which can control the production cost and product quality more directly, and provide you with more competitive prices and stable supply.

Question 8

Do you have spot goods for this product?

Accepted Answer

We have a small number of spot goods for conventional products, which can be shipped immediately. Most customized products need to be arranged for production. Please consult our customer service to confirm the spot inventory status in real time.

Question 9

How to track the order progress and logistics information?

Accepted Answer

After placing the order, we will update you on the production progress regularly. After shipment, we will send you the logistics tracking number and detailed logistics query link at the first time, so that you can check the goods transportation dynamics in real time.

Question 10

Can you help arrange the transportation to the designated address?

Accepted Answer

Yes. We have long-term cooperative professional freight forwarders, who can provide door-to-door transportation services. We will help you arrange the most suitable and cost-effective transportation plan according to your needs and deliver the goods to your designated address safely.

Question 11

Can you expedite the production if we need the goods urgently?

Accepted Answer

We can arrange expedited production service for urgent orders, which can shorten the production cycle by about 5-7 days normally. If you need expedited service, please inform us in advance, and we will adjust the production schedule, but a small amount of expedited production fee may be charged.

Question 12

Can we adjust the payment terms?

Accepted Answer

For long-term cooperative customers, we can appropriately negotiate and optimize the payment terms according to the cooperation situation. For the first cooperation, we hope you can understand and abide by the conventional payment terms to ensure the smooth progress of production.

Question 13

Can I get a free sample? How long does it take to prepare the sample?

Accepted Answer

We generally charge a sample fee, which will be fully refunded to you when you place a formal bulk order. Conventional samples can be prepared within 3-10 working days after we receive the sample fee, and customized samples will take 10-25 working days. The sample freight is usually borne by the buyer.

Question 14

Can you send me the product catalog ?

Accepted Answer

Sure. I will send you the latest complete electronic product catalog to you. If you have questions about any parameter, please feel free to consult us at any time.

Question 15

Can you offer me the best price?

Accepted Answer

Our price is determined by order quantity, product specifications, packaging requirements and payment terms. The larger the order quantity, the more favorable the unit price we can offer. We will provide you with a competitive and reasonable quotation based on your specific purchase demand.

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