Question 1

Do you provide samples and what is the cost?

Accepted Answer

We offer complimentary samples for most items, with shipping costs as the only requirement. Enjoy a swift lead time of 3-7 days, with bulk order discounts available following sample approval.

Question 2

What payment methods are accepted?

Accepted Answer

We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk purchases, with no MOQ for samples, ensuring flexibility and ease.

Question 3

How do you ship orders and what is the delivery time?

Accepted Answer

We offer various shipping options including express (5-10 days), air (7-15 days), and sea transport (25-45 days), allowing you to choose the best fit for your timeline.

Question 4

Are the products tested before shipping?

Accepted Answer

Absolutely, we conduct 100% pre-shipment inspections, encompassing material tests (e.g., rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided for your assurance.

Question 5

Is there any discount for large orders?

Accepted Answer

Certainly! We offer attractive discounts for large quantity orders. Contact our dedicated customer service team for detailed information and exclusive agency negotiations.

Question 6

Can you customize the packing or logo?

Accepted Answer

Absolutely! We offer OEM/ODM services for your convenience. Enjoy the luxury of customized packing with a minimum order quantity of just 500 units, or opt for logo engraving with a minimum order quantity of 1,000 units. Plus, for our valued returning customers, we waive the design fee for repeat orders, making your experience seamless and cost-effective.

Question 7

How long does mass order production take?

Accepted Answer

For items we have in stock, expect a quick turnaround of just 7-10 days post-payment. For customized orders, we dedicate 15-25 days to ensure the highest quality tailored to your specifications. In a hurry? Take advantage of our rush order service at a minimal 5% rate, and receive your products in a remarkable 5-7 days, ensuring you never miss a deadline.

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