SummaryAotian Machinery Manufacturing Co., Ltd. is a well-established manufacturer specializing in paper machinery and equipment, with a significant presence in both domestic and international markets since 1985. The company is located in Henan Province, China, and holds ISO 9001 and ISO 22000 certifications. It boasts a substantial production capability with eight production lines and annual outputs ranging from US$10 million to US$50 million. The company is innovative, holding 32 patents, and operates in a large manufacturing facility of 30,000 square meters. However, details on after-sales service and financial credibility are limited.
Supplier typeAotian Machinery Manufacturing Co., Ltd. is a manufacturer and factory, with operations in Qinyang City, Henan, China, specializing in paper machinery and pulping equipment.
CertificationsThe company holds ISO 9001 and ISO 22000 certifications, indicating adherence to quality and safety management standards.
R&D capabilityAotian has strong innovation capabilities, evidenced by achieving 32 patents.
Production capacityThe company has significant production capabilities with eight production lines and an annual output of 20 paper machines.
Product Q&A
Q:What is the warranty time?
A:
Warranty time for all of our products is one year. And within the warranty time, if any machines or their parts are found faulty due to a quality problem we'll send free parts and/or arrange a technician to solve the problem so as to insure a good condition of machines concerned.
Q:How to purchase a crusher or its parts?
A:
Before a customer purchases a machine technical documents of the related equipment shall be provided to the customer to understand performance and select a proper model. We'll assist the customer to visit our factory to make a test of materials, performance analysis, decision on equipment and configuration, etc. while such drawings as structure allocation graph, base positioning are to be provided too for the customer to choose and make preparations on the equipment.
Q:How is your service?
A:
Before-sale Service: (a). To guide a customer to choose a proper equipment or model. (b) To design or manufacture the product as per specific requirements from a customer (c). To train some technicians for a customer (d). To send without charges technicians or engineers to the field of a customer for planning of land and designing on processes or solutions.
Q:What is the on-sale service?
A:
Only a product is strictly tested, can it be shipped as arranged in a contract.
Q:What is included in after-sale service?
A:
Installation and Adjustment: The supplier shall arrange its staff to the working field of a customer to carry out installation, make a test and adjustment when the equipment are delivered and a customer informs. Training: During the period of installation, testing and adjustment, the operators of the equipment shall be explained and taught on the principles, operation steps, assembling and disassembling and maintenance etc. Meanwhile field operation will be showed and practiced.