Question 1

Can I get a sample?

Accepted Answer

Yes. We support sample orders. You can test the sample first to confirm quality, performance and compatibility before placing a bulk order.

Question 2

Can I use my own logo or design on the product?

Accepted Answer

Yes. We support OEM/ODM services, including customized product labels, logos, packaging, manuals, barcodes, cartons and other branding materials.

Question 3

Are you a factory or a trading company?

Accepted Answer

We are a lithium battery supplier focused on battery development, customization and export. Our partner factory supports battery pack production, assembly, testing and packaging. We can provide standard products, custom battery packs and OEM/ODM services.

Question 4

What battery products do you mainly supply?

Accepted Answer

We mainly supply mobile phone replacement batteries, drone batteries, power batteries, power tool batteries, garden tool batteries, cleaning equipment batteries, robot batteries, energy storage batteries, lead-acid replacement lithium batteries and custom battery packs.

Question 5

Can you make custom battery packs?

Accepted Answer

Yes. We can design and produce custom battery packs based on voltage, capacity, size, working current, application, connector, housing, BMS, charger and packaging requirements.

Question 6

What information is needed for a custom battery project?

Accepted Answer

Please provide voltage, capacity, size, working current, peak current, application, connector type, charger requirement, quantity, and original battery photos or drawings if available. More complete information helps us provide a more accurate solution and quotation.

Question 7

What certificates and documents can you provide?

Accepted Answer

Depending on the product and project requirements, we can support documents or certifications such as MSDS, UN38.3, CE, RoHS, FCC and IEC62133. The required documents should be confirmed based on battery type, shipping method and target market.

Question 8

Can you arrange international shipping?

Accepted Answer

Yes. We work with professional lithium battery logistics partners. According to the destination country, order weight, delivery time and cost requirements, we can arrange air freight, sea freight, railway transport, truck delivery or door-to-door logistics solutions.

Question 9

Is lithium battery shipping safe?

Accepted Answer

Yes. We arrange compliant packaging based on battery type, capacity, packaging requirements and shipping channel, and provide the required transport documents. Since lithium batteries are special goods, shipping method and destination requirements should be confirmed in advance.

Question 10

What payment methods do you accept?

Accepted Answer

Common payment methods include T/T bank transfer, PayPal, credit card or other agreed payment methods. Bulk orders usually require a deposit, with the balance paid before shipment. Specific payment terms can be discussed based on the order.

Question 11

Do you accept small trial orders?

Accepted Answer

Yes. We support small trial orders so customers can test product quality, market feedback and compatibility first. After sample or trial order approval, we can further discuss bulk order pricing, lead time and long-term cooperation.

Question 12

What is the warranty period?

Accepted Answer

The warranty period depends on the battery type, application and order requirements. Regular battery products generally include warranty support, and specific warranty terms will be confirmed before order placement.

Question 13

What should I do if there is a quality issue after receiving the products?

Accepted Answer

Please provide a clear problem description, photos, videos, test data, order information and usage conditions. We will analyze the issue and provide a reasonable after-sales solution, such as repair, replacement, reshipment or other support.

Question 14

Do you test the batteries before shipment?

Accepted Answer

Yes. Before shipment, batteries are usually tested for voltage, capacity, internal resistance, charge and discharge performance, BMS protection, appearance, connector and packaging. Additional tests can also be arranged for custom projects if required.

Question 15

Can you develop a replacement battery based on the original battery photos?

Accepted Answer

Yes. It is best to provide the original battery sample, size drawing, label specifications and connector photos. If drawings are not available, clear product photos and application details can also help us evaluate the development solution.

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