Question 1

Q1: Are you a factory or trading company?

Accepted Answer

A: We are a professional OEM manufacturer specialized in shower faucets since 2010, with independent production and R&D lines.

Question 2

Q2: Whats the quality guarantee period for your shower faucets?

Accepted Answer

A: We offer a 5-year quality guarantee for all our shower faucet products, covering core functional parts.

Question 3

Q3: What is your MOQ for OEM shower faucets?

Accepted Answer

A: Our MOQ is 100 pieces per design per finish. We support flexible small-batch OEM for long-term cooperative clients.

Question 4

Q4: Can you customize shower faucets with our brand logo?

Accepted Answer

A: Yes, we provide laser logo printing service for OEM orders. Clients only need to submit a valid logo authorization letter.

Question 5

Q5: Can we customize shower faucet styles and functions?

Accepted Answer

A: Definitely. We produce basic, multi-functional and thermostatic shower faucets, supporting wall-mounted and exposed installation types. Full customization is available per your design, size and function requirements.

Question 6

Q6: Can we visit your factory?

Accepted Answer

A: Warmly welcome. Our factory is located in Zhongshan, Guangdong, China. We are ready to arrange factory tour and technical communication at your convenience.

Question 7

Q7: How to get sample faucets for testing?

Accepted Answer

A: Sample orders are acceptable, with sample fee and air freight cost borne by the client. Well start mass production right after sample confirmation.

Question 8

Q8: What certifications do your shower faucets have?

Accepted Answer

A: Our products hold CUPC certification for North American market and CE certification for European market, complying with regional quality standards.

Question 9

Q9: How do you handle quality issues?

Accepted Answer

A: We strictly follow ISO 9001 quality system to control defects. If any quality problem occurs, please provide photos or videos, and well compensate accordingly and optimize production to avoid recurrence.

Question 10

Q10: What extra OEM services do you offer?

Accepted Answer

A: 1. On-time delivery guarantee; 
2. 24/7 online after-sales and consultation service; 
3. One-stop OEM solution covering design, production and shipment; 
4. Flexible DDP delivery service to your designated warehouse.

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