Question 1

Are you a factory or trader?

Accepted Answer

We are a professional manufacturer for faucets since 2010.

Question 2

What is the quality guarantee period?

Accepted Answer

We provide 5 years quality guarantee for faucet.

Question 3

What is your MOQ?

Accepted Answer

Our MOQ is 200PCS per item per finish, for the first trial order or some regular products, the quantity can be 50 pcs. Meanwhile, we stock some products in USA, you can also directly buy from us for small quantity if we have stocks overseas.

Question 4

Can you print our logo on the product?

Accepted Answer

Our factory can laser print customer's logo on the product. Customers need to provide us a logo usage authorization letter to allow us to print customer's logo on the products.

Question 5

Can I visit your factory?

Accepted Answer

Yes. Our factory is in 4th Floor, No. 25, Dongxi Road, District B, Dongxi Development, Zhishan Town, Heshan City, guangdong, China. Welcome to visit our factory, look forward to meeting with you.

Question 6

What finishes do you have?

Accepted Answer

We have more than 20 different finishes for our customers: Chrome, Brushed Nickel, Polished Nickel, ORB, Matte Black, Brushed Black, Gunmetal Black, Ice Black, Brushed Gunmetal Black, Gold, Champaign Gold, Rose Gold, Matte Gold, Brushed Gold, Champaign Bronze, Bronze, etc.

Question 7

How can I get samples?

Accepted Answer

We can accept small order at the first cooperation and make production once we confirm the sample order. The sample order will include the sample costs and air freight costs.

Question 8

What certificates do you have?

Accepted Answer

We have CUPC, Watersense and CEC (California standard) certificates for North American market, WRAS certificate for UK, and CE certificate for European market.

Question 9

What to do if not satisfied with the quality?

Accepted Answer

Quality is our first priority for running our business. We strictly control product quality, and strictly follow up ISO 9001 and S6 system to minimize the defective rate. In case you find out any defective products, pls kindly let us know and provide the relevant pictures/vedio for reference, we will compensate for you and find out the root reason to eliminate the defective factor ultimately.

Question 10

Do you have a warehouse for small quantity purchases?

Accepted Answer

We have warehouse in USA and stock some of our products there, you can reach our sales person to check what you can buy from us directly, and our warehouse staff can handle the transportation to your warehouse directly.

Question 11

What other services do you offer?

Accepted Answer

1. On time delivery. 2. One-stop solution for bath and kitchen products, we help many builders to consolidate products into one container to minimize their cost and win bigger profit. 3. 24-hour ready to serve you. 4. DDP service available, deliver from our factory directly to your warehouse.

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