Question 1

Q1: Are you a factory or trader?

Accepted Answer

A: We are a professional ceramic manufacturer located in Chaozhou, Guangdong, China, with more than 15 years of production experience. We specialize in custom & standard bathroom ceramic basins and kitchen ceramic sinks.

Question 2

Q2: What is your product warranty policy?

Accepted Answer

A: We provide 5 years quality guarantee

Question 3

Q3: What is your MOQ?

Accepted Answer

A: The regular MOQ is 100 pcs per style. For trial orders or in-stock items, small quantity with 50 pcs is acceptable. We also support mixed container loading for mixed styles to meet your procurement needs.

Question 4

Q4: Can you customize logo and custom design?

Accepted Answer

A: Yes. We support custom logo printing, glazed color customization, size modification and special irregular shaped art basins. OEM & ODM services are fully available. You only need to provide your design draft or logo file.

Question 5

Q5: Can I visit your factory?

Accepted Answer

A: Warmly welcome. Our professional ceramic factory is located in Chaozhou City, Guangdong -- the famous ceramic capital of China. You are free to arrange a factory tour and production line inspection at any time.

Question 6

Q6: What styles and surface finishes do you offer?

Accepted Answer

: We have a full range of product series: art countertop basins, wall-hung basins, under-counter bathroom sinks, kitchen ceramic sinks, etc. Various surface options: glossy glaze, matte glaze, electroplated finish, metallic coating, natural texture finish, customized color glaze and more.

Question 7

Q7: What certifications do you have?

Accepted Answer

: Our ceramic basins and kitchen sinks pass strict quality testing. We have CUPC certification for North American market and CE certification for European market, and can provide customized test reports and relevant documents to meet different country import standards.

Question 8

Q8: How to solve quality problems after sales?

Accepted Answer

A: We implement strict quality inspection before shipment to control defective products. If you receive defective or damaged goods, please provide photos or videos as evidence. We will provide replacement, discount compensation or after-sales solution in the shortest time.

Question 9

Q10: What additional services can you provide?

Accepted Answer

1.OEM & ODM custom service for special shape, size, color and pattern.
2.One-stop purchasing service for bathroom ceramic series products, container consolidation to save your freight and cost. 
3.Professional packaging with reinforced foam and carton to prevent breakage during long-distance transportation.
4.24-hour online customer service, fast quotation and flexible shipping terms.

Product profile

Customization

Warranty

Material

Model NO.

Surface Treatment

Installation Type

Shape

Notch

Sink Style

Type for Basin

Style

Number of Holes

Special Application

Color

Product Name

Item No

Installation

Type

Accessories

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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