Question 1

What is the oil tank capacity?

Accepted Answer

It is equipped with two 1000ml essential oil bottles, providing a total capacity of 2000ml.

Question 2

What is the power consumption and noise level?

Accepted Answer

The power is 21.2W (DC12V 2A), and the noise level is below 40db.

Question 3

What are the installation methods?

Accepted Answer

The unit supports desktop placement and HVAC system integration, offering flexible installation options. When connected to the HVAC system, the device uses the air ducts to evenly distribute fragrance to different areas.

Question 4

What atomization technology does it use?

Accepted Answer

It uses patented two-fluid atomization technology (Invention patent: 201910567849.X; Utility model patent: 201920990136.X), ensuring efficient and uniform diffusion.

Question 5

What smart connectivity options are available, and what are the costs?

Accepted Answer

Bluetooth is standard and included free of charge. Optional upgrades include WiFi (add $4.42) or 4G (add $22.06). Both enable remote control via the APP for convenient timer settings, on/off control, speed adjustment, and other smart management functions.

Question 6

What precautions should be taken during use?

Accepted Answer

1.The machine must be kept upright at all times; tilting or inverting may cause oil leakage or damage. 2.Do not disassemble or repair the unit unless you are a qualified technician. 3.If any fault occurs, contact technical support promptly.

Question 7

Do you accept order through OEM/ODM business?

Accepted Answer

Yes, we accpet OEM orders with customized logo and packaging; and we also have ability to accept ODM orders with our own R&D team.

Question 8

What's your Minimum Order Quantity?

Accepted Answer

Normally 1*20GP, while small quantity is also ok. So please don't worry about the MOQ.

Question 9

Do you accept sample order?

Accepted Answer

Yes, sample is available and usually can be sent out in 3-7 days after payment received.

Question 10

What's your lead-time and payment term?

Accepted Answer

Normally our lead-time is 10-20 days, depends on your order quantity and request.

Question 11

How about the shipping?

Accepted Answer

We provide international Express door-to-door, Airline and sea freight.

Question 12

What's your warranty for this product?

Accepted Answer

We provide 1 year warranty ,we have our own service team that can provide effective solutions.

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