Question 1

What's your warranty policy?

Accepted Answer

2 year warranty against manufacturing defects for most countries and areas.

Question 2

What's the life span of your water park products.

Accepted Answer

The normal life span is 3-5 seasons.

Question 3

How soon can the park pay for itself?

Accepted Answer

It depends on the number of guests. Most customers charge 15-20 US dollars per session(1 hour)

Question 4

How many staff do I need to prepare for the park?

Accepted Answer

It depends on the capacity and estimated number of guests. The staff you need is water park ticket seller, promoter, life guards. For example, normally, 100 capacity park needs 4 life guards.The required number of life guards maybe different in different countries.

Question 5

What do I need to prepare if I want to open a park?

Accepted Answer

Normally, the main points that you need to prepare is to find a proper water area and apply for the License from your authorities. For permission, different countries or even cities have different rules, you need to check with your local authorities.

Question 6

Can I buy a smaller one for the 1st season and enlarge in the next season?

Accepted Answer

Yes,you can do so. We can make connection system accordingly when we build the park for your 1st season.

Question 7

How to choose proper water park?

Accepted Answer

Tell us below points, then we will recommend proper one for you: 1. How many guests do you expect to hold at the same time(the capacity)? 2. What's the water area do you have? 3. What's your water depth? 4. Will you install the park in the sea or lake?

Question 8

How to calculate the minimum water depth?

Accepted Answer

Here is the formula: height of product + average height of a person (1.80m or 5.90ft) divided by 2. For example, the slide tower is 3m high, then the minimum water depth required is (1.8+3)/2=2.4m

Question 9

Do you have CE certification?

Accepted Answer

We have CE certificate for air pump. For water games, they are of sports equipment, not children toys, so it does not have CE directive. We only have TUV certificate against EN15649 and this is ok for license applying, insurance buying and import customs clearance.

Question 10

What are the payment terms?

Accepted Answer

TT, Paypal, Western Union, LC. 40% deposit to confirm the order, balance before shipment against photos of the finished products or spot checking.

Question 11

Our area is very hot, what's the temperature that your material can withstand?

Accepted Answer

Our material is plato UV material. It can withstand -20 cent-degrees to +60 cent degrees. It's ok for Philipiness weather.

Question 12

Is your material suitable for salt water?

Accepted Answer

Yes, we have many water parks installed in the sea. Such as water park in Philipiness.

Question 13

I can not find a satisfactory combination on your website, can you design according to my water area?

Accepted Answer

Yes, please tell us your water area, water depth, capacity, approximate budget, we will design according to your need.

Question 14

How long does it take from ordering to getting the shipment?

Accepted Answer

Normally, if we do not have aqua parks in stock, it usually takes 45~60 days for customer from European and North America area; for Asia, usually takes 30~35 days. If we have stock, 30-40 days production time can be deducted.

Question 15

How long does it take to set up the park on water?

Accepted Answer

The set up time depends on the number and size of the products as well as the number of set up labors. For example, if the anchors are in place, a 100 capacity park takes 1-2 days for 6 persons.

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