Question 1

Where is your location?

Accepted Answer

We are located in Qingdao City of China and are closed to Airport. It takes 30minuts by car from Liuting Airport our company.

Question 2

How long has the company been established?

Accepted Answer

AT INDUSTRY was established in 2009. There is 6 years exporting experiences.

Question 3

How many employees do you have?

Accepted Answer

Administration / sales 4 Engineering / design as our partner 8 Production as our partners 120 Quality assurance / inspection 10

Question 4

Which countries do you export to?

Accepted Answer

U.S.A, Germany, France, Italy, UK, Brazil, Middle east of Asia, Thailand

Question 5

What proportion of your goods are exported?

Accepted Answer

100% of our production are exported to all over the world.

Question 6

How long does it take to receive samples?

Accepted Answer

a) Pattern:30-45days after order b) Sample:30days after pattern finishing. c) The lead time is the general production period and does not include the transportation time.

Question 7

How long is the manufacturing lead time?

Accepted Answer

Mass Production: 90days after sample approval by yours. The lead time is the general production period including the transportation time. We could make some special production arrangement effectively if customer has urgent need.

Question 8

What basis can we buy goods?

Accepted Answer

We generally offer customers prices FOB& CIF (Carriage, Insurance & Freight). The CIF includes the freight cost to your nominated sea port. We do provide clearance of goods which needs to be handled by a local freight forwarder. All local costs and taxes are the responsibility of the buyer. We are happy to offer advisement on shipping if required.

Question 9

What are the payment terms?

Accepted Answer

Payment terms are negotiable and will improve for long term customers. During the initial stages, we request 50% of tooling fee in advance with the balance payable on acceptance of samples. Production orders can be negotiable. We prefer 50% deposit and the balance by T/T before sails. But sometimes T/T 30 days after sails would also acceptable.

Question 10

Which currency can we buy in?

Accepted Answer

We can deal in USD / Euro currency / GBP.

Question 11

How long does it take to ship goods from China by sea?

Accepted Answer

It takes about 5 weeks to European ports plus 1 week customs clearance, so you can get the container within 6 to 7 weeks. It takes about 2 weeks to east coast and 3 weeks to west coast US ports. All sea goods are shipped from Qingdao Port.

Question 12

How long does it take to ship goods from China by air?

Accepted Answer

It takes about 7 days to all major destinations.

Question 13

Can we visit the factory to conduct an audit?

Accepted Answer

Yes, you are welcome to visit our partner factory by prior agreement.

Question 14

How do we retain client confidentiality?

Accepted Answer

We are happy to sign Confidentiality Agreements with customers and will honor them.

Question 15

Which languages do we do business in?

Accepted Answer

Although we do business with many countries around the world, we can only communicate effectively in Chinese English. All information supplied should therefore be supplied in this form.

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