Question 1

Are you a factory or a trading company? (Who are we?)

Accepted Answer

Atomoving is a new company do trading export only, but we have mother company who is a manufacturer with over 20 years experience. Our mother company mainly for domestic market.

Question 2

What information should I provide when making an inquiry?

Accepted Answer

For pallet trucks, please tell us 1) electric or manual do you need 2) your pallet size 3) capacity 4)the floor or envirionment you use like indoor/outdoor/smooth road/uneven road/cold room/sea market/pharmacy 5) QTY you need

Question 3

What is the warranty / quality guarantee period?

Accepted Answer

Usually our warrant is 12 month after shipment.

Question 4

Do you provide OEM and ODM (customization) services? Can I have products with our own design, logo, or nameplate?

Accepted Answer

Yes, we can  put your LOGO and customize as your request.You can send us your logo or design. For bulk orders ,it is free. For small QTY, we only charge the exact cost.

Question 5

How do you guarantee quality? What are your quality control policies?

Accepted Answer

We test every machine before shipment, and we will offer you finished pictures&videos before shipment.

Question 6

What payment terms do you accept?

Accepted Answer

T/T, L/C, WEST UNION

Question 7

How can I get after-sales service? What is your after-sales support?

Accepted Answer

All questions will be answered within 1 working day.  Online video support/photo support/video support/free spare parts if within warranty period.

Question 8

What products can I buy from your company?

Accepted Answer

Our products range:scissor lift, aerial platform, aluminum earial platform covering 3m to 16m;Pallet stackers from 100kg to 3000kg; Pallet trucks from 500kg to 10000kg; Forklift and forklift attachment; Forklift parts and material handling equipment parts. Our service:

Question 9

What services can you provide?

Accepted Answer

Whether you're buying for personal use or as a distributor, we provide patient pre-sales service to ensure specifications and dimensions are accurate. We update you on the product manufacturing process. After completion, we can provide inspection videos and photos upon request. We provide complete customs clearance documents, including certificates of origin for various countries. We guarantee a 100% response to after-sales inquiries within one business day.

Question 10

How can customers purchase replacement parts if the equipment breaks down?

Accepted Answer

Please provide photos and videos, and our engineers will provide guidance and inform you of the necessary replacement parts. If the product is under warranty, the replacement parts will be provided free of charge.

Question 11

What is your MOQ (Minimum Order Quantity)?

Accepted Answer

For pallet truck, MOQ is 6pcs.

Question 12

What certificates do your products have?

Accepted Answer

CE/ISO9001

Question 13

How is the equipment packed and shipped? What is the total freight cost?

Accepted Answer

standard packing is bubble bag+pallet. Wooden case is opitonal too. Freight cost : tell us your sea port and we will check.

Question 14

How can I get the best price?

Accepted Answer

The price will be determined based on your quantity; for professional dealers, our company offers additional support.

Product specifications

Fork width

Product profile

Customization

After-sales Service

Warranty

Model NO.

Cab Location

Type

Power

Load Capacity

Fuel

Load center

Lift height

Condition

Standard Color

Loading Capacity

Lowered Height

Overall Fork Width

Overall Fork Length

Steering Wheel

Special Color

Net Weight

Ground Clearance

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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