Question 1

Do you have any standard international certificates?

Accepted Answer

We have ISO9001, ISO14000, CE, UL and other certifications. Our products also have special design patents.

Question 2

Are there any special certification requirements for this product?

Accepted Answer

There are certification requirements for explosion-proof actuators in China. They must have explosion-proof certificates and production licenses issued by the National Explosion-proof Electrical Inspection Center. By 2020, the production license will be cancelled and converted to 3C certification. Coal mine products have mining product safety mark certificates (referred to as coal safety certification) and mining product explosion-proof certificates. This coal mine certification product is our c

Question 3

If this product can be operated using WiFi, are there any anti-theft wall measures?

Accepted Answer

AK smart series has GPRS mobile phone card wireless control function, which is a special optional function with name, password and verification code to ensure security. This function is not widely used in China at present. It will be considered in some special areas where control cables cannot be laid but there is a signal network.

Question 4

Does the factory have a CO Form E record?

Accepted Answer

Yes

Question 5

How long is the warranty period for this product?

Accepted Answer

One year based on the date of manufacture.

Question 6

How to start calculating the warranty period?

Accepted Answer

According to the date of manufacture (the year and month of manufacture are on the product nameplate).

Question 7

Does the price change every month or is it fixed?

Accepted Answer

The price is fixed. Without special reasons such as a sharp increase in raw materials, the price will generally not change.

Question 8

Is it in stock or produced after orders? If the production is after the order, how long will it take to produce? Delivery time?

Accepted Answer

Export products have different requirements for materials, packaging, etc. They will be produced according to orders. Generally, it takes about 10 days for less than 50 units and 20 days for less than 100 units. The production cycle of AK high-end series will be slightly extended.

Question 9

What material is this product made of?

Accepted Answer

The product has two types of materials: iron shell and aluminum shell. The aluminum shell is small and the small size of the AK intelligent series is aluminum shell, and the conventional model and large size are cast iron. The large size has a large output torque, and the cast iron shell is used because cast iron has a strong pressure bearing capacity.

Question 10

Are we currently doing OEM with other brands?

Accepted Answer

We do OEM for several domestic units, and we also accept OEM orders.

Question 11

Have we done any relatively large and well-known enterprise projects?

Accepted Answer

Our products are used in major domestic steel mills, power plants, water plants (sewage, tap water), coal mine water treatment, coal mine gas extraction, petroleum and petrochemicals, etc.

Question 12

Does this product have a service life?

Accepted Answer

Yes, the service life is related to the switching frequency of the valve. The valve is installed on the pipeline, and the electric actuator is a device that controls the valve switch. If the valve switching frequency is very high, the actuator will be used more frequently, and the internal gears and turbines, worms, nuts, etc. will have certain wear, but it is much longer than the service life of the valve. Some valves on pipelines need to be replaced after a few years. Generally, the actuator w

Question 13

Can parts be replaced if the product is damaged?

Accepted Answer

It can be replaced. Generally, the limit switch that controls the valve opening and closing is a high-frequency component and may need to be replaced.

Question 14

How much does the factory produce per month?

Accepted Answer

1,200-1500 sets per month.

Question 15

What is the payment methods accepted?

Accepted Answer

We accept TT, Paypal, West Union, World First, Alipay, Wechat Pay etc.

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