Question 1

Are you a factory?

Accepted Answer

We have a cooperative factory since 2011. We are located in Hefei, China.

Question 2

Do you have CE certification?

Accepted Answer

Yes, the product is CE approved.

Question 3

What is the lead time?

Accepted Answer

Machines are always finished within 7 days.

Question 4

Do you support OEM/ODM?

Accepted Answer

Yes, we can develop styles based on customer requirements.

Question 5

How to pay for express charges on samples?

Accepted Answer

If sending by DHL, FEDEX, TNT, or UPS, we calculate freight costs first. You can pay the freight charge directly to our company account.

Question 6

How to better extend the life of the printer?

Accepted Answer

Before installing or removing ink cartridges, be sure to turn off the printer.

Question 7

How to better protect the ink cartridge nozzle?

Accepted Answer

When not using ink cartridges, please close the protective cover in time. Dip a soft paper towel with a small amount of alcohol before using, and then gently wipe the nozzle in one direction.

Question 8

Can the printer be equipped with photoelectric sensors?

Accepted Answer

Yes, our inkjet printer has an adapted photoelectric sensor. Please consult customer service before purchasing.

Question 9

Why does the printer screen not work?

Accepted Answer

When you find that the screen of the printer is not working, please calibrate the screen of the printer.

Question 10

Can the printer print on a bottle?

Accepted Answer

Yes.

Question 11

What should I do if the printer cannot print?

Accepted Answer

Check whether the rubber ring on the left side of the printer is off (not in the groove). Check if the ink cartridge is installed properly. Switch the nozzle of the printer in the settings. After turning off the printer, reinstall the ink cartridge. If you have completed all the above operations and the machine still cannot operate normally, please contact customer service in time.

Question 12

The ink cartridge of the printer can print, but the printing is not clear, what should I do?

Accepted Answer

Check whether the ink cartridge nozzle is clean and dry, and wipe the nozzle carefully with a clean soft tissue. Take out the ink cartridge when the printer is off, shake the cartridge several times, and stick a clean tissue on the surface of the nozzle to divert the ink. Switch the nozzle of the printer in the settings. The above operation still cannot be solved, please consult customer service.

Question 13

What should I do when there is a printer phenomenon of wire drawing?

Accepted Answer

The ink cartridge is quick-drying. When there is a phenomenon of wire drawing, please wipe the nozzle carefully with a clean soft tissue and switch the nozzle of the printer. When not using the ink cartridge, please install the cover in time.

Question 14

Can the printer be charged?

Accepted Answer

Yes. TIPS: Please remove the battery at the bottom of the printer and charge it separately to avoid damage to the printer. Please use our special charger to charge the printer. When the printer is stored for a long time and not in use, it is recommended to safely charge and discharge it every three months.

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