Question 1

How to better extend the life of the printer?

Accepted Answer

Before installing and removing ink cartridges, be sure to turn off the printer.

Question 2

How to better protect the ink cartridge nozzle?

Accepted Answer

When not using ink cartridges, please close the protective cover in time. Dip a soft paper towel with a small amount of alcohol before using, and then gently wipe the nozzle in one direction.

Question 3

Can the printer be equipped with photoelectric sensors?

Accepted Answer

Yes, our inkjet printer has an adapted photoelectric sensor. Please consult customer service before purchasing.

Question 4

Why does the printer screen not work?

Accepted Answer

When you find that the screen of the printer is not working, please calibrate the screen of the printer.

Question 5

Can the printer print on the bottle?

Accepted Answer

Yes

Question 6

What should I do if the printer cannot print?

Accepted Answer

Check whether the rubber ring on the left side of the printer is off (not in the groove). Check if there the ink cartridge is installed properly. Switch the nozzle of the printer in the settings. After turning off the printer, reinstall the ink cartridge. If you have completed all the above operations and the machine still cannot operate normally, please contact customer service in time.

Question 7

The ink cartridge of the printer can print, but the printing is not clear, what should I do?

Accepted Answer

Check whether the ink cartridge nozzle is clean and dry, and wipe the nozzle carefully with a clean soft tissue. Take out the ink cartridge when the printer is off, shake the cartridge several times, and stick a clean tissue on the surface of the nozzle to divert the ink.(Ask customer service for operation videos) Switch the nozzle of the printer in the settings. The above operation still cannot be solved, please consult customer service.

Question 8

What should I do when there is a printer phenomenon of wire drawing?

Accepted Answer

The ink cartridge is quick-drying. When there is a phenomenon of wire drawing, please wipe the nozzle carefully with a clean soft tissue and switch the nozzle of the printer. When not using the ink cartridge, please install the cover in time.

Question 9

Can the printer be charged?

Accepted Answer

Yes. TIPS: Please remove the battery at the bottom of the printer and charge it separately to avoid damage to the printer. Please use our special charger to charge the printer. When the printer is stored for a long time and not in use, it is recommended to safely charge and discharge it every three months.

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