Question 1

Do you have a lower MOQ for first order?

Accepted Answer

Our MOQ is 50 pieces per style/color for standard products.However,for first-time ordersor trial orders,we can be flexible a sample order of 1-5 pieces is available to check quality before bulk purchasing.For large orders (500+pcs),we offer priority production scheduling and better pricing.Please let us know yourrequired quantity so we can provide the most suitable arrangement for you.

Question 2

Do you accept OEM/ODM orders?

Accepted Answer

we fully support OEM&ODM customization!Here's what we can customize:
Color:Any RAL or Pantone color available
Logo:Laser engraving,silk printing,or tag labeling
Seat cushion:Material (velvet/PU leather/fabric),thickness (3cm-8cm),pattern
Frame size:Height,width,and leg style adjustablePackaging:
Branded box or custom packaging available

Question 3

What is the production lead time?

Accepted Answer

Shipping time (by sea):
To Europe:approx.25-35 days
To USA/Canada:approx.20-30 days
To Middle East:approx.15-20 days
To Australia:approx.18-25 days

Question 4

Do you have CE/SGS/ISO certification?

Accepted Answer

We take quality very seriously.Here is our quality assurance information:
Material:Premium 304 stainless steel (food-grade,rust-resistant)
Weight capacity:Each chair holds up to 300 kg/660 Ibs
Certifications:We hold SGS/ISO 9001/CE certifications(available upon request)
Testing:Every batch undergoes loading tests,finish tests,and stability tests before shipment
Factory audit:Third-party factory inspections are welcome (SGS,Bureau Veritas,etc.)
We can provide full test reports and certification

Question 5

What payment terms do you accept?

Accepted Answer

For long-term partners,we may offer more flexible payment terms(e.g.,30 days after delivery).Let's discuss based on your order volume.

Question 6

Can l order a sample before placing a bulk order?

Accepted Answer

Yes,samples are available!Here are the details:Sample cost:USD XX per piece (actual product cost,no markup)Sample lead time:3-5 business days
Shipping:By DHL/FedEx/UPS shipping cost is buyer's responsibility,or you can provide your own courier account Sample fee refund:The sample cost will be fully deducted from your first bulk order of 100+pcs Please confirm the model,color,and fabric you'd like for the sample,and well arrange it immediately.

Question 7

How are the chairs packed?

Accepted Answer

Our standard packaging for bulk orders:Individual packing:Each chair wrapped in foam+non-woven bagOuter carton:Strong 5-layer corrugated cartonStack per carton:4-6 chairs stacked (stackable modelsCarton dimensions:Approx.55*55*110cm (varies by model)Gross weight per carton:Approx.30-40kgWe also offer custom packaging options:Branded box with your logoColor box packagingIndividual poly bag+labelStrong packaging ensures the chairs arrive in perfect condition.Ifyou have specific packaging requirem

Question 8

If products are damaged during shipping,how do you handle it?

Accepted Answer

We stand behind the quality of our products with a solid after-sales policy:Warranty:2 years for manufacturing defects under normal useShipping damage:If any items are damaged during transit,please send photos within 7 days of receiptwe willresend replacements or issue a refund for the affected itemsQuality issues:For any quality problems,we will resolve them within 48 hours with replacementrepair,or refundoptionsDedicated support:Each order has a dedicated account manager available via email,

Product specifications

size

Color

Product profile

Customization

Material

Armrest

Model NO.

Color

Product Name

Function

Design

Packing

Delivery Time

Sample

Frame

Cushion and Seat Back

Color(Frame and Fabric)

Surface Treatment

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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