Question 1

Do you have a lower MOQ for first order?

Accepted Answer

Our MOQ is 50 pieces per style/color for standard products.However,for first-time ordersor trial orders,we can be flexible a sample order of 1-5 pieces is available to check quality before bulk purchasing.For large orders (500+pcs),we offer priority production scheduling and better pricing.Please let us know yourrequired quantity so we can provide the most suitable arrangement for you.

Question 2

Do you accept OEM/ODM orders?

Accepted Answer

we fully support OEM&ODM customization!Here's what we can customize:
Color:Any RAL or Pantone color available
Logo:Laser engraving,silk printing,or tag labeling
Seat cushion:Material (velvet/PU leather/fabric),thickness (3cm-8cm),pattern
Frame size:Height,width,and leg style adjustablePackaging:
Branded box or custom packaging available

Question 3

What is the production lead time?

Accepted Answer

Shipping time (by sea):
To Europe:approx.25-35 days
To USA/Canada:approx.20-30 days
To Middle East:approx.15-20 days
To Australia:approx.18-25 days

Question 4

Do you have CE/SGS/ISO certification?

Accepted Answer

We take quality very seriously.Here is our quality assurance information:
Material:Premium 304 stainless steel (food-grade,rust-resistant)
Weight capacity:Each chair holds up to 300 kg/660 Ibs
Certifications:We hold SGS/ISO 9001/CE certifications(available upon request)
Testing:Every batch undergoes loading tests,finish tests,and stability tests before shipment
Factory audit:Third-party factory inspections are welcome (SGS,Bureau Veritas,etc.)
We can provide full test reports and certification

Question 5

What payment terms do you accept?

Accepted Answer

For long-term partners,we may offer more flexible payment terms(e.g.,30 days after delivery).Let's discuss based on your order volume.

Question 6

Can l order a sample before placing a bulk order?

Accepted Answer

Yes,samples are available!Here are the details:Sample cost:USD XX per piece (actual product cost,no markup)Sample lead time:3-5 business days
Shipping:By DHL/FedEx/UPS shipping cost is buyer's responsibility,or you can provide your own courier account Sample fee refund:The sample cost will be fully deducted from your first bulk order of 100+pcs Please confirm the model,color,and fabric you'd like for the sample,and well arrange it immediately.

Question 7

How are the chairs packed?

Accepted Answer

Our standard packaging for bulk orders:Individual packing:Each chair wrapped in foam+non-woven bagOuter carton:Strong 5-layer corrugated cartonStack per carton:4-6 chairs stacked (stackable modelsCarton dimensions:Approx.55*55*110cm (varies by model)Gross weight per carton:Approx.30-40kgWe also offer custom packaging options:Branded box with your logoColor box packagingIndividual poly bag+labelStrong packaging ensures the chairs arrive in perfect condition.Ifyou have specific packaging requirem

Question 8

If products are damaged during shipping,how do you handle it?

Accepted Answer

We stand behind the quality of our products with a solid after-sales policy:Warranty:2 years for manufacturing defects under normal useShipping damage:If any items are damaged during transit,please send photos within 7 days of receiptwe willresend replacements or issue a refund for the affected itemsQuality issues:For any quality problems,we will resolve them within 48 hours with replacementrepair,or refundoptionsDedicated support:Each order has a dedicated account manager available via email,

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