Question 1

What is your MOQ?

Accepted Answer

Our MOQ depends on the model and customization requirements. For standard models, we can support small trial orders first.

Question 2

Can I get a sample first?

Accepted Answer

Yes, sample orders are welcome for quality checking and market testing. Mixed samples may also be possible.

Question 3

What certifications do you have?

Accepted Answer

We can provide the relevant certifications for different markets, such as CE, EEC, and other required documents depending on the model.

Question 4

What battery options do you offer?

Accepted Answer

We offer different battery configurations based on market demand, riding range, and price target. Please share your target market and usage scenario so we can recommend the right solution.

Question 5

What is the riding range per charge?

Accepted Answer

The range depends on battery capacity, rider weight, road condition, speed, and temperature. We can recommend the best configuration based on your actual market needs.

Question 6

Do you support customization?

Accepted Answer

Yes, we support customization for logo, color, packaging, battery type, controller, and other key specifications.

Question 7

What warranty do you provide?

Accepted Answer

Warranty terms vary by model and components. Generally, we provide after-sales support for main parts such as motor, battery, controller, and charger.

Question 8

Do you provide spare parts and chargers?

Accepted Answer

Yes, we can supply spare parts, chargers, and maintenance accessories to support long-term after-sales service.

Question 9

Can you help with dealer support?

Accepted Answer

Yes, we support dealers with sales policy, showroom/exhibition support, product training, and market development materials.

Question 10

Why do new scooters sometimes have dust or slight traces of use?

Accepted Answer

All vehicles are tested before shipment to make sure performance and quality meet our standards. A small amount of dust or light trace may remain after road testing, but every unit is cleaned and inspected before packing.

Question 11

Does low temperature affect battery performance?

Accepted Answer

Yes, low temperature can reduce battery output and riding range. In cold weather, we recommend slower acceleration, moderate speed, and regular battery maintenance.

Question 12

How should the battery be stored if the scooter is not used for a long time?

Accepted Answer

Please fully charge the battery before storage. If the scooter will not be used for a long period, we recommend charging it once a month to help extend battery life.

Question 13

What shipping methods do you support?

Accepted Answer

We can arrange shipment by sea or other logistics solutions depending on your destination, order size, and delivery requirements.

Question 14

Can you provide OEM / ODM service?

Accepted Answer

Yes, OEM and ODM service are available. Please share your target market, preferred specifications, and branding requirements.

Product profile

Customization

Wheels

Battery Type

Model NO.

Certification

Frame Material

Foldable

Model

Wheel Size

Motor

Controller

Front Fork

Rear Shock Absorber

Wheel Hub

Anti-Theft System

Tire

Max Speed

Battery

Charger

Transport Package

Specification

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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