Question 1

What is the difference between standby power and prime power?

Accepted Answer

Standby power is for emergency backup use, allowing 10% overload for short time; prime power is continuous running power for daily main power supply, long-term stable operation.

Question 2

What does GF and WGF mean in your model number?

Accepted Answer

GF is open frame standard diesel generator; WGF is reinforced water-cooled heavy-duty generator with stronger heat dissipation for continuous operation.

Question 3

What is the HS code for customs declaration?

Accepted Answer

HS Code 8502131000, applicable for units from 375kVA to 2000kVA, export tax rebate 13%.

Question 4

What is your minimum order quantity?

Accepted Answer

MOQ is 1 unit for standard models, bulk orders over 5 units will enjoy favorable FOB unit price.

Question 5

Can you customize silent canopy, container type or mobile trailer generator?

Accepted Answer

Yes, we support silent canopy, 20ft/40ft containerized genset, two-wheel/four-wheel trailer modification for all BA series models.

Question 6

What is the rated voltage and frequency for customization?

Accepted Answer

We support 50Hz(400/230V) for Europe, Southeast Asia; 60Hz(480/277V) for America, Middle East, can adjust phase as required.

Question 7

How long is your generator warranty period?

Accepted Answer

12 months or 1000 running hours warranty (whichever comes first), core engine spare parts are covered for quality failure.

Question 8

Do you provide original engine maintenance spare parts?

Accepted Answer

We supply original filters, injectors, piston, cylinder liner and other wearing parts for after-sales maintenance all year round.

Question 9

What is the delivery time for ready stock genset?

Accepted Answer

Standard open-frame gensets have stock, delivery within 7 working days; customized silent/container units take 15-25 working days.

Question 10

What is the packing method for shipment?

Accepted Answer

Standard export plywood case packing, fixed with steel frame inside to avoid collision during sea transportation.

Question 11

Can you provide technical datasheet, test report and CE certificate?

Accepted Answer

Yes, we can offer TDS, factory load test report, CE, ISO certification documents for customs clearance and tender bidding.

Question 12

Is the generator equipped with auto-start ATS control panel?

Accepted Answer

Basic unit is manual control; automatic transfer switch ATS can be installed to realize auto start when city power cuts off.

Question 13

What fuel does this heavy-duty diesel generator use?

Accepted Answer

Use standard 0# light diesel oil, suitable for conventional industrial use; low-temperature model for cold regions can adapt -10#/-20# diesel.

Question 14

Do you accept FOB port, CFR or CIF trade terms?

Accepted Answer

We mainly offer FOB quotation at Shandong port, we can also arrange CFR/CIF to designated seaport according to customer demand.

Product specifications

Power (KVA)

Frequency

Type

Product profile

Customization

After-sales Service

Warranty

Model NO.

Type

Installation Method

Stroke

Cooling Method

Output Type

Speed

Conditions of Use

Usage

Landuse Type of Unit

Excitation Mode

Color Option

Connection Mode

Ambient Temp Adaptation

Battery Configuration

Exhaust System

Fuel Type

Rated Frequency

Control System

Base Frame

Fuel Tank Capacity

Protection Function

Altitude Adaptation

Starting Mode

Power Factor

Radiator Type

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

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