Question 1

What are prime power and standby power of BC500GE/S generator set?

Accepted Answer

Its rated prime power is 360kW/450kVA, and emergency standby power reaches 400kW/500kVA. Standby power can only be used within 500 hours per year for grid failure backup.

Question 2

Can this genset run continuously for 24 hours non-stop?

Accepted Answer

Yes, it can work 24 hours continuously under 80% rated medium load; long-term full 100% load operation is not recommended to protect engine lifespan.

Question 3

Is ATS automatic transfer switch a standard configuration?

Accepted Answer

ATS cabinet is optional accessory instead of standard fitting. We can provide matched ATS according to local voltage and power demand of clients.

Question 4

What application scenarios fit BC500GE/S diesel generator?

Accepted Answer

It is suitable for hotels, shopping malls, small manufacturing factories, logistics warehouses, residential districts and medium-sized construction sites.

Question 5

Can I customize silent canopy or light mobile trailer type?

Accepted Answer

Customization is fully supported. We provide silent noise reduction canopy, rain-proof cover and light mobile trailer three optional structures.

Question 6

What export certification documents can you offer for customs clearance?

Accepted Answer

We can supply ISO9001 quality certificate, CE safety certificate, factory full-load test report, packing list and complete export customs documents.

Question 7

How long is the warranty period of BC500GE/S generator set?

Accepted Answer

Global unified warranty lasts 2 years or 2000 working hours, whichever comes first. Consumables like filters and oil seals are excluded from free warranty.

Question 8

Is the alternator winding pure copper or aluminum?

Accepted Answer

It adopts 100% full pure copper brushless synchronous alternator, featuring lower energy loss and longer service life than aluminum winding generators.

Question 9

Do you accept OEM service such as printing customer's own brand logo?

Accepted Answer

OEM customization is available. We can change body logo, brand name, control panel interface and unit outer color based on client requirements.

Question 10

How many safety protection functions does the unit have?

Accepted Answer

It is built with five core protection systems: low oil pressure alarm shutdown, high temperature protection, overload & overvoltage protection, overspeed protection and short circuit protection.

Question 11

How long is the production lead time after deposit payment?

Accepted Answer

Standard open frame lead time is 10 working days; silent canopy or mobile trailer customized versions take 12 to 15 working days.

Question 12

Can your technical engineers provide overseas on-site installation training?

Accepted Answer

Overseas on-site technical service is available. Customers need to cover engineers' round-trip flight tickets, accommodation and local transportation expenses.

Product specifications

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Type

Frequency

Product profile

Customization

After-sales Service

Warranty

Model NO.

Type

Installation Method

Stroke

Cooling Method

Output Type

Speed

Conditions of Use

Usage

Landuse Type of Unit

Excitation Mode

Model No.

Standby Power

Frequency

Rated Voltage

Cylinders

Fuel Type

Control Panel

Noise Level

Protection Grade

Start Mode

Fuel Tank Capacity

Alternator Type

Overload Protection

Package Type

Warranty Period

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

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Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

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