Question 1

What is the warranty period?

Accepted Answer

We provide a one-year warranty for the whole machine excluding man-made faults. Free parts are sent for any non-human factor problems during this period.

Question 2

How fast is the lead time?

Accepted Answer

Standard delivery takes 14 days, but rush delivery is available as requested.

Question 3

Do you provide technical support?

Accepted Answer

Yes, we offer 24-hour technical support via email, telephone, or online platforms with a 2-hour response time.

Question 4

How should the machines be maintained? Do they require frequent maintenance?

Accepted Answer

Daily operation is basically maintenance-free. The machines use maintenance-free batteries, high-quality hydraulic systems, and wear-resistant components. You only need to perform simple regular checks to keep them in good condition.

Question 5

Are your machines certified?

Accepted Answer

All our export models have CE certification, meeting European safety standards. Additional certifications can be provided according to customer requirements.

Question 6

Can you customize the machine according to local requirements?

Accepted Answer

Yes. We can customize voltage, plug type, safety configuration, language labels, and other details according to different markets.

Question 7

What payment terms do you accept?

Accepted Answer

We usually accept T/T and L/C payment terms. Other payment methods can be discussed according to cooperation requirements.

Question 8

What if we cannot buy your specific parts locally? Are your components highly versatile?

Accepted Answer

Our machines prioritize international and industry standard parts (such as electrical components, seals, hydraulic fittings, etc.) in their design, most of which can be easily purchased in your local hardware or machinery markets. For specific custom parts, we support shipping via international express within 24 hours.

Question 9

If the battery runs out of power, can I use the machine while it is plugged into the charger?

Accepted Answer

To protect the battery life and the safety of the charger circuit, we do not recommend operating the machine while charging. If you frequently run out of power, we advise customizing a dual "AC+DC" system when ordering, which allows you to plug into direct power and switch to AC mode for working.

Question 10

What brands are used for the key components (e.g., pump station, valves)?

Accepted Answer

We select original components from top-tier domestic or well-known international brands to guarantee high responsiveness, excellent sealing, and low failure rates in the hydraulic system. A detailed specification list can be provided for your review.

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