Question 1

What is your company QUALITY?

Accepted Answer

We have a professional team of QUALITY CONTROL and 100 percent of test water in our company who is in charge of product inspection to ensure EACH item will meet the standard of GRADE A.

Question 2

What is your company PAYMENT TERM and METHOD?

Accepted Answer

We accept T/T, 30 PERCENT of the DEPOSIT, 70 PERCENT BALANCE BEFORE LOADING.

Question 3

What is your company DELIVERY TERM?

Accepted Answer

Our DELIVERY TIME is 30 DAYS, FOB is SHANTOU PORT, XIAMEN PORT and SHENZHEN PORT.

Question 4

Why choosing BOSTANA SANITARY WARE?

Accepted Answer

BOSTANA is the leading supplier of Bathroom Fixtures that brings the best comfort and beauty of your needs to home. We are dedicated in ceramic sanitary ware making for MORE THAN 12 YEARS. Our FACTORY is located in CHAOZHOU, GUANGDONG PROVINCE, CHINA. Taking advantage of the abundant resources of ceramic materials and coupled with our determination, diligence, hardworking and technical expertise.

Question 5

How can I place an sample order?

Accepted Answer

Yes. Please inform us the items and quantity. An Invoice will be sent to you for your payment. We will prepare the sample after receipt. If you need to pack the sample in pallet, please inform us in advance. If you would like to handle the shipment by yourself, please use your forwarder / courier, ask them to pick the sample up in our factory. Factory address to be provided then. If you would like us to handle the shipment for you, we will check and quote you the shipping freight, and ask for yo

Question 6

Will you return me the sample fee afterwards?

Accepted Answer

Yes, and we will return the sample fee to you in formal orders.

Question 7

What kind of products are you selling?

Accepted Answer

Sanitary ware including toilets, bidets and basins. Toilet: back to wall / wall hung / one-piece / two-piece. Bidet: back to wall / wall hung. Basin: above / under counter / wall hung.

Question 8

Are you manufacturer or trading company?

Accepted Answer

We are the manufacturer of toilets, bidets and basins.

Question 9

What Certificates do you have?

Accepted Answer

Watermark rating and CE.

Question 10

Can you put our own brand?

Accepted Answer

Yes, we can. OEM is welcomed.

Question 11

Can you produce according to customers' design?

Accepted Answer

Yes, we can produce toilets, bedits and basins according to customer's design base on MOQ. New molding cost is on customers' account.

Question 12

Can you produce the color that we want?

Accepted Answer

Yes, we can make the colored toilets, bidet and basins according to customers' requirement.

Question 13

What toilet seat do you have?

Accepted Answer

We have PP, UF, slim UF toilet seat cover.

Question 14

What valves do you have?

Accepted Answer

We have Geberit valves, R&T valves, WDI valves, etc. according to customer's request.

Question 15

How is the packaging?

Accepted Answer

We can pack the toilets, bidets, and basins according to customer's request. Otherwise we normally use 5-lay carton package.

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