What happens if the machine has a problem during warranty?

During warranty, we provide free normal spare parts once machine has probem.

829-5 B5 Steel Manual Paper Cutter

Name: 829-5 B5 Steel Manual Paper Cutter
Brand: Hangzhou Caide Office Equipment Co., Ltd.
SKU: 2294643985

Zhejiang, ChinaHangzhou Caide Office Equipment Co., Ltd.

US$7.40

1-49 Pieces

US$5.50

50+ Pieces

Product specifications

model

Product profile

Customization

Available

After-sales Service

Online

Warranty

1 Year

Model NO.

829-5 B5

Color

White

Cuts

80g

Cut Size

25*25cm 10×10in

Number of Cuts

Paper 8-10 Pieces

Transport Package

Wooden Case

Specification

370*200*50mm

Trademark

Colordowell

Origin

China

HS Code

8472902900

Production Capacity

Other

Key features

15 Months Warranty: Provides 15 months warranty with free normal spare parts during the period.

24-Hour Problem Resolution: Solves customer machine problems within 24 hours from the time the issue is raised.

Global Service Network: Established strong distribution and service network covering Asia, South America, and Europe.

CE Certified: Product holds CE certification ensuring compliance with international standards.

Flexible Customization: Offers full, minor, and flexible customization from samples or designs.

Fast Delivery: Delivery takes 3 days if ready in factory, or 7-15 days otherwise.

100% Quality Inspection: Finished products undergo 100% visual inspection by packing staff.

Manufacturer Direct: Direct factory supply with 3 production lines and 2 R&D engineers.

Company profile

Importers and ExportersHigh Repeat Buyers ChoiceYears of Export ExperienceODM Services

Hangzhou Caide Office Equipment Co., Ltd.

Zhejiang, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 11 years CertifiedNearest Port: Shanghai Port; Ningbo PortAverage Response Time: ≤6.02h

AI-Powered supplier vetting

SummaryThe supplier is a combined manufacturing company with self-operated import/export rights, 11 years of export experience, and exports representing 41%–50% of total sales. It reports three production lines, annual outputs of 6,000 paper cutters and 1,000 glue binders, and markets covering multiple regions. Customization and ODM services are available, with new products reported in the past year. Quality and supplier-management procedures are documented, but finished-product inspection is performed by packing staff and quality staffing is limited. The supplier holds ISO 9001:2015 and CE-related certification capabilities. Overseas service infrastructure is limited: it has no overseas warehouse, showroom, agent, or branch, though it has attended PRINT CHINA 2023. Financial records are indicated for recent years, but the provided information does not establish financial strength. No SDK, popular-brand OEM service, or recent fire-drill activity is reported.

Supplier typeThe supplier is identified as a combined company and has self-operated import/export rights, 11 years of export experience, and exports accounting for 41%–50% of total sales. This supports classification as an established manufacturing and export-oriented supplier.

CertificationsThe supplier reports an ISO 9001:2015 certificate and CE product certification capability. These are explicit certification indicators, although the slices do not provide certificate scope, validity dates, or issuing-body details.

After-Sales capabilityThe supplier has no overseas warehouse, showroom, agent, or branch, and reports zero countries with overseas services. Its only stated offline service presence is participation in PRINT CHINA 2023, so direct overseas after-sales infrastructure is not demonstrated.

R&D capabilityThe supplier reports new products within the past year, ODM service, and two years of R&D engineer experience in the stated information. However, it has no available SDK, and the limited R&D staffing information prevents a strong assessment of broader innovation depth.

Production capacityThe supplier operates three production lines and reports annual output of 6,000 paper cutters and 1,000 glue binders. It also lists an assembly line and drilling and milling machines, providing explicit evidence of manufacturing capability, although quality staffing is fewer than five and only one quality assurance/control inspector is specified.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization, and also provides ODM services. The breadth of stated customization options is a clear capability advantage.

Product Q&A

Q:Are you a trading company or manufacturer?

We are factory.

Q:How long is your delivery time?

Generally it is 3 days if we have machines in our factory ready for shipment. or it will take about? 7-15 days if there are no machines in our factory ready for shipment . The delivery time is different for orders with different demand

Q:Do you provide samples ? is it free or extra ?

Yes, we could offer the sample .? It should be chaged before shipping

Q:What is your terms of payment ?

Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment. If you have another question, pls feel free to contact us as below:

Q:What is the warranty period?

Caide Provide 15 months warranty for all customers.