Question 1

How to get a quote?

Accepted Answer

Kindly send us the drawing(2D, 3D) of your product, and including details as below:
a. Materials b. Surface Finishing c. Tolerance d. Quantity

Question 2

How does the payment process work?

Accepted Answer

Payment terms are flexible for us. We can accept different ways of payment.

Question 3

How long is your delivery time?

Accepted Answer

Mass production order 7 - 45 days depends on quantity and part complexity.

Question 4

What shall we do if we do not have drawings?

Accepted Answer

Please send your sample to us, and we can copy or provide you better solutions. Please send us pictures or drafts with dimensions (Length, Height, Width), CAD or 3D file will be made for you if placed order.

Question 5

Will my drawings be safe after sending to you?

Accepted Answer

Yes, we can sign the NDA before got your drawing and will not release to the third party without your permission.

Question 6

Is it possible to know how are my products going on without visiting your company?

Accepted Answer

We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining progress.

Question 7

What will be after - sales service?

Accepted Answer

We will follow up and await your feedback. Any question related to our products just free to let me know, and our experienced engineers are ready to help.

Question 8

What is the minimum tolerance you can achieve with CNC machining?

Accepted Answer

Our CNC machining processes can achieve tolerances as tight as -0.05~+0.05mm, depending on the material and part complexity.

Question 9

What materials do you commonly work with for CNC machining?

Accepted Answer

We work with a wide range of materials including aluminum alloys, stainless steel, carbon steel, and exotic metals like titanium.

Question 10

Do you provide surface treatment services for finished CNC machined parts?

Accepted Answer

Yes, we offer a full range of surface treatment options including anodizing, powder coating, plating, polishing, sandblasting, heat treatment, and laser marking.

Question 11

Can you process parts according to my samples if I don't have formal CAD drawings?

Accepted Answer

Yes, we can reverse-engineer 2D or 3D drawings from your physical samples, then complete the machining according to the drawn design to meet your reproduction needs.

Question 12

Do you offer inspection reports for CNC machined parts?

Accepted Answer

Yes, we can provide material certification, dimensional inspection reports.

Question 13

What is your minimum order quantity for CNC machined parts?

Accepted Answer

Our minimum order quantity is flexible, starting from 1 piece for prototyping and small batch production, to support your different stage needs from development to mass production.

Question 14

Can you provide custom packaging for CNC machined parts?

Accepted Answer

Yes, we can provide custom packaging solutions including anti-static packaging, waterproof packaging, and special labeling according to your requirements to ensure the safety of parts during transportation.

Question 15

How do you handle urgent orders?

Accepted Answer

For urgent requests, we can prioritize production and shorten the lead time to 3-5 working days while ensuring quality standards are maintained.

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