Question 1

What certifications do your biosafety cabinets, fume hoods and chemical storage cabinets have?

Accepted Answer

All our biosafety cabinets comply with ISO 14644 and NSF 49 standards; fume hoods meet ASHRAE 110 and EN 14175 requirements; chemical storage cabinets are certified by OSHA and SEFA, ensuring they meet international laboratory safety and performance norms.

Question 2

Can the specifications of the cabinets be customized?

Accepted Answer

Yes. We provide customized services for size, material, filtration efficiency (for biosafety cabinets), air volume (for fume hoods) and fire-resistant grade (for chemical storage cabinets) to meet specific laboratory layout and usage needs. Please contact our sales team for detailed customization plans.

Question 3

How to confirm the suitable type of cabinet for my laboratory?

Accepted Answer

Our professional technical team will assess your needs based on factors such as the type of biological samples/chemicals used, laboratory space, and safety level requirements, and recommend the most suitable product model for you.

Question 4

How long does the transportation take?

Accepted Answer

For domestic transportation, it usually takes 3-7 working days; for international transportation, the time varies by region, generally 15-30 working days, depending on customs clearance and logistics conditions. We will provide real-time tracking information for your order.

Question 5

Is the equipment transported upright? Will it be tilted or flipped during transportation?

Accepted Answer

All cabinets are transported in an upright position. We use fixed strapping, anti-slip pads and customized packaging to avoid tilting, flipping or displacement during loading, unloading and transportation, ensuring the integrity of precision components.

Question 6

What should I do if the outer package is damaged upon receipt?

Accepted Answer

Please take photos of the damaged package and the equipment immediately, and contact our after-sales team within 24 hours. Do not unpack further without confirmation. We will verify the situation and provide solutions such as inspection, repair or replacement in a timely manner.

Question 7

What payment terms do you accept?

Accepted Answer

We accept various payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal and credit card. For bulk orders, we can negotiate flexible payment terms such as a 30% deposit and 70% balance before delivery.

Question 8

How to place an order?

Accepted Answer

You can place an order through our official website, email, or by contacting our sales representatives directly. After confirming the product model, specifications, quantity and delivery date, we will issue a proforma invoice for your confirmation. The order will be formalized once the deposit is received.

Question 9

Can I cancel or modify my order after payment?

Accepted Answer

If the order has not been produced, you can cancel or modify it by notifying us in writing, but a certain handling fee may be charged. If production has started or the product is customized, cancellation or modification is not allowed. Please confirm all order details carefully before payment.

Question 10

What is the warranty period for your cabinets?

Accepted Answer

We provide a 1-year warranty for the whole machine (excluding consumables such as HEPA filters). The warranty period starts from the date of delivery. During the warranty period, we offer free repair, replacement of faulty parts and on-site technical support (subject to terms and conditions).

Question 11

How to obtain after-sales service if the equipment malfunctions?

Accepted Answer

Please contact our after-sales service team via email or phone, providing your order number, equipment model and detailed fault description. Our technicians will diagnose the problem remotely first; if on-site service is needed, we will arrange a professional engineer to your location as soon as possible.

Question 12

Do you provide maintenance and replacement services for consumables?

Accepted Answer

Yes. We provide long-term supply of genuine consumables such as HEPA filters, gaskets and moisture-absorbing agents, and offer professional maintenance services including filter replacement, equipment calibration and cleaning to ensure the stable operation of your equipment.

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