Question 1

What is the material being used for your products?

Accepted Answer

Mild steel Q235, Q195

Question 2

How is the goods being packed?

Accepted Answer

Plastic banding + Stretch film wrapped, palletized for easy loading and unloading with a standard forklift truck or pallet jack.

Question 3

What is the payment terms I can get?

Accepted Answer

TT or L/C at sight, DP, etc.

Question 4

What kind of finish do you provide for your goods?

Accepted Answer

A. Electro galvanized/Zinc plated: the zinc serves as a sacrificial anode( indoor storage) B. Hot dip galvanized: it forms a coating of corrosion-resistant zinc(indoor/outdoor and cold storage) C.Powder coating: a type of coating that is applied as a free-flowing, dry powder(indoor/outdoor storage)

Question 5

What is the loading capacity?

Accepted Answer

In general, we have a light duty(100~300kg) model, medium duty(400~800kg) model and heavy duty(1000~1700kg) model available for your choice.

Question 6

Which product can be used in cold storage?

Accepted Answer

Mobile rack, wire container, and roll cage are all widely used in cold storage.

Question 7

I like your design, but couldn't find the right model from the products list, is custom size available?

Accepted Answer

Yes, we do custom products and projects.

Question 8

I would like to have my own design products and qty is not that big, is it ok?

Accepted Answer

Yes, we can go with your custom design, no matter small or big qty, however, pls understand the cost will be different.

Question 9

I don't have drawing or picture available for the custom products, could you design it for me?

Accepted Answer

Yes, we can make the best suitable design for you but do need to know the details, such as a) dimension b) loading capacity c)stackability d)operation environment.

Question 10

What is the minimum quantity I can order?

Accepted Answer

1x20'GP - qty is variable depending on the size

Question 11

What is your average production lead time?

Accepted Answer

2-3 weeks against formal order and deposit.

Question 12

Do I get any guarantee from your company?

Accepted Answer

3~10 years warranty in the case that A) Proper handling during operation, correctly forklift handling while stacking/unstacking B) Overloading is prohibited C) Environment request indoor, dry and not humid circumstance, do not contact with any corrosive chemical material (for zinc plated and powder coated products, no limitation for hot-dip galvanized).

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