Question 1

What are the speed ranges of the drill?

Accepted Answer

The drill features a precision dual-speed planetary gearbox with two distinct operating modes: Low Speed Gear at 0-400 RPM for high-torque screwdriving and controlled fastening, and High Speed Gear at 0-1400 RPM for rapid, efficient drilling. The operator can switch between the two speed modes instantly using the slide switch on top of the drill head housing - no tools required.

Question 2

What is the maximum torque of this drill?

Accepted Answer

This 20V cordless drill delivers a maximum hard-joint torque of 35N.m and a soft-joint torque of 18N.m. This is 25% more powerful than standard 12V-class cordless drills, making it capable of driving long lag screws into hardwood studs, tightening heavy-duty structural bolts, and powering large-diameter hole saws through thick lumber without stalling.

Question 3

Does the drill come with a battery and charger?

Accepted Answer

Yes, the standard package includes two matched 20V (Max 21V) 2.0Ah high-capacity lithium-ion battery packs and a rapid charger. The dual-battery configuration enables continuous one-charge-one-use workflow: one battery powers the tool while the second charges simultaneously, completely eliminating operational downtime. The charger accepts universal AC input (100-240V, 50/60Hz) and achieves a full charge from empty in approximately 3 hours. The tool also features a built-in 3-color LED battery ch

Question 4

Can I customize the product with my brand logo?

Accepted Answer

Yes, we fully support OEM and ODM customization. Available customization options include: custom brand logo, model number, and text printing or laser engraving on the drill body, battery packs, charger, and carrying case; personalized housing color matching to PMS or RAL standards; custom-designed retail packaging with your artwork, barcodes, and multilingual descriptions; flexible accessory kit configuration; and choice between single-battery or dual-battery packages. Please contact us with you

Question 5

What is the minimum order quantity?

Accepted Answer

The standard minimum order quantity is 500 pieces. However, we welcome new buyers and first-time importers with small-batch trial order quantities, allowing you to evaluate product quality, market reception, and logistics performance before committing to full-container commercial volumes. Please reach out to discuss your specific trial order requirements.

Question 6

What certifications does the product have?

Accepted Answer

Our 20V power tool series carries a comprehensive suite of international safety and environmental certifications: CE (European Conformity), RoHS (Restriction of Hazardous Substances), EAC (Eurasian Conformity - covering Russia, Belarus, Kazakhstan, Armenia, and Kyrgyzstan), FCC (Federal Communications Commission - United States), EMC (Electromagnetic Compatibility), and NOM (Official Mexican Standard). This multi-certification coverage enables direct market access across the European Union, Eura

Question 7

What is the lead time for production?

Accepted Answer

The average lead time is approximately one month for both peak and off-peak seasons. Actual lead time may vary depending on order volume, customization complexity, and current production schedule. We will confirm the exact delivery timeline in your proforma invoice after order confirmation.

Question 8

What payment terms are accepted?

Accepted Answer

We accept Letter of Credit (L/C at sight or usance), Telegraphic Transfer (T/T, typically 30% advance with 70% balance against copy documents or B/L), Documents Against Payment (D/P), PayPal (convenient for small-batch sample and trial orders), and Western Union. Our multilingual export documentation team handles all commercial invoices, packing lists, certificates of origin, and shipping documents required by your customs authority or trade finance bank.

Question 9

What is the drilling capacity of this drill?

Accepted Answer

This 20V drill has an impressive drilling capacity of up to 15mm in steel and up to 30mm in wood. This makes it suitable for a wide range of applications: from precision pilot holes in metal fabrication and automotive repair, to large-diameter boring in construction lumber, floor joists, and timber framing. With appropriate carbide-tipped masonry bits, it also handles drilling in soft brick, aerated concrete blocks, mortar joints, and lightweight cinder block for expansion anchor installation.

Question 10

Does the drill have an impact function?

Accepted Answer

We offer both impact and non-impact configurations in our 20V drill series. The impact model includes a ball-type impact mechanism that delivers percussive rotational pulses for faster, more efficient drilling in hard and brittle materials such as brick, concrete block, ceramic tile, and dense masonry. The non-impact model is a standard rotary-only configuration at a more accessible price point, ideal for users whose work is primarily wood, metal, and plastic. Both configurations share the same

Question 11

What is included in the package?

Accepted Answer

The complete retail package includes: 1 x 20V Cordless Drill Driver Body, 2 x 20V 2.0Ah Lithium-Ion Battery Packs, 1 x Rapid Charger (100-240V universal input), 1 x HSS Twist Drill Bit Set, 1 x Screwdriver Bit Set (Phillips, slotted, Pozidriv, Torx, hex + magnetic holder), 1 x Socket Adapter and Socket Set, 1 x Flexible Extension Shaft for accessing recessed fasteners, 1 x Custom-Molded BMC Storage Case with integrated handle and organized compartments, and 1 x Multi-Language User Manual. Everyt

Question 12

Does the drill have a built-in light?

Accepted Answer

Yes, this drill is equipped with a bright white LED work light integrated into the front motor housing directly above the trigger. The light activates automatically when the trigger is pulled and remains illuminated for several seconds after release, providing clear visibility in dark cabinets, under-sink cavities, engine bays, dimly-lit attics and basements, and nighttime outdoor job sites. Additionally, a 3-color LED battery charge indicator (green / yellow / red) is mounted on the upper housi

Question 13

What materials can this drill work with?

Accepted Answer

This 20V drill is a versatile multi-material tool capable of drilling and fastening in: solid and engineered wood (softwood, hardwood, plywood, MDF, OSB, particle board, chipboard) up to 30mm; mild steel, aluminum, brass, copper, and thin-gauge stainless steel (with appropriate cobalt or titanium-coated bits) up to 15mm; PVC, ABS, acrylic, polycarbonate, nylon, and fiberglass panels; drywall, plasterboard, and gypsum board; and soft masonry including aerated concrete blocks, soft clay brick, mor

Question 14

What is the chuck type and size?

Accepted Answer

This drill is equipped with a precision 10mm (3/8-inch) single-sleeve keyless chuck with a self-centering three-jaw design. This enables fully tool-free accessory changes in seconds - simply grip the chuck collar, rotate to release, insert the desired bit, and tighten. The 10mm capacity accommodates HSS twist drill bits, wood spade and auger bits, masonry bits, Phillips and slotted screwdriver bits, Torx and hex bits, nut drivers, socket adapters, and hole saws with pilot arbors.

Question 15

Can I order a sample before placing a bulk order?

Accepted Answer

Yes, we encourage sample evaluation. You can order a single-unit sample to assess product quality, performance, packaging, and market fit before committing to a bulk purchase. Sample orders can be settled via PayPal, T/T, or Western Union. Once you confirm satisfaction with the sample, we will prioritize your bulk order in our production schedule. Please contact us for the current sample pricing and shipping options to your location.

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