Question 1

What products does Chengbang supply?

Accepted Answer

Dezhou Chengbang New Energy focuses on the R&D and manufacturing of lithium iron phosphate power batteries and energy storage battery packs. Our products are widely used in electric vehicles, engineering machinery, photovoltaic energy storage, industrial and commercial backup power, communication base stations, and mobile power equipment, serving as high-performance replacements for traditional lead-acid batteries.

Question 2

Are the products safe and stable?

Accepted Answer

All batteries adopt automotive-grade lithium iron phosphate cells and intelligent BMS systems, with seven-fold protection against overcharge, overdischarge, short circuit, overcurrent, high temperature, overvoltage and undervoltage. The products are waterproof, dustproof, shockproof, flame-retardant and explosion-proof, ensuring a low failure rate and stable long-term operation.

Question 3

Is OEM / ODM customization available?

Accepted Answer

Yes. We provide full customization according to customer requirements, including voltage, capacity, size, interface, wire mode, Bluetooth function, logo appearance and packaging.

Question 4

Are your products exportable?

Accepted Answer

All products are fully certified with CE, UL, UN38.3, MSDS, and other international documents. Packed according to international dangerous goods standards, the batteries support sea freight, air freight, and land freight with smooth customs clearance.

Question 5

Can you provide English documents?

Accepted Answer

We can provide English datasheets, user manuals, certification reports, and a full set of customs clearance documents for global customers.

Question 6

What is the MOQ?

Accepted Answer

The minimum order quantity for standard products is 20 units.

Question 7

Are sample orders available?

Accepted Answer

Yes, we support sample orders for performance testing and equipment matching verification.

Question 8

What is the delivery time?

Accepted Answer

Standard products: Off-season shipment within 38 days, Peak season shipment within 45 days. Custom products: All customized orders will be shipped within 2 months.

Question 9

What are the payment terms?

Accepted Answer

Domestic: bank transfer, WeChat, and Alipay. International: TT (Telegraphic Transfer) and L/C (Letter of Credit). For custom orders, a deposit is required for production arrangement, with balance payment before shipment.

Question 10

Is the transportation safe?

Accepted Answer

We adopt a three-layer protective packaging structure: inner anti-static foam, middle shockproof buffer material, and outer UN-certified flame-retardant cartons. All terminals are independently insulated to prevent short circuits, compression, and damage during long-distance transportation.

Question 11

How to handle transportation damage?

Accepted Answer

All products are fully insured by PICC. Any damage during transportation can be compensated through insurance claims to ensure zero loss for customers.

Question 12

What are the warranty terms?

Accepted Answer

The whole machine enjoys a 3-year paid warranty service. Within the warranty period, non-human quality problems can be repaired with only basic costs charged. Damage caused by human operation, water ingress, disassembly, modification or improper use is not covered by the warranty.

Question 13

What are the company advantages?

Accepted Answer

As a professional lithium battery manufacturer with 15 years of manufacturing experience, Chengbang provides stable quality, low failure rate, strong customization capability, complete certifications and standardized delivery cycles. Our lithium battery solutions help customers reduce comprehensive operating costs by 70%, making us a reliable long-term supplier for global partners.

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